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Perficient has been recognized as a Major Player in three separate IDC MarketScape reports, underscoring its position as a leader in AI-first customer experience transformation. The global consultancy was named in assessments for Worldwide Customer Experience Strategy Consulting Services, Worldwide Experience Design Services, and Worldwide Experience Build Services for 2025, highlighting the strength of its end-to-end capabilities.
Perficient named a Major Player in three 2025 IDC MarketScape reports for customer experience services.
The recognition spans CX Strategy Consulting, Experience Design (XD), and Experience Build (XB) services.
IDC highlights Perficient's AI-first approach, global innovation network, and industrial-strength capabilities.
Client references commended Perficient for quality of professionals, industry-specific capabilities, and strong personalization.
The assessments position Perficient as a strong choice for organizations seeking AI-forward, globally scalable digital transformation.
This recognition validates Perficient's methodology for delivering measurable business results through transformed customer experiences.
This triple recognition by a leading industry analyst firm validates Perficient’s strategic focus on integrating artificial intelligence at the forefront of its customer experience offerings. As organizations grapple with the pressure to deliver personalized, scalable experiences, Perficient’s approach aims to combine strategic vision with practical execution across the entire CX lifecycle—from initial strategy and design through to technical implementation.
Erin Rushman, general manager of digital marketing and experience design operations at Perficient, stated, “Our clients value Perficient’s AI-first approach because it transforms customer experiences and delivers measurable business results. We believe being recognized by IDC for Experience Design and Experience Build reinforces the impact we have on behalf of clients creating personalized, seamless interactions that accelerate growth.”
The IDC MarketScape reports provide a comparative analysis of vendor capabilities and strategies. For Experience Design, IDC noted Perficient's "strong capabilities in digital offering design" and "leading-edge experience design services backed by a global innovation network." Client references specifically praised the quality of its professionals and its industry-specific expertise.
Regarding Experience Build, the report highlighted Perficient’s combination of business and technology transformation capabilities, including a "robust collection of supporting assets and tools" and "strong personalization capabilities." Douglas Hayward, senior research director at IDC, summarized the firm's position, saying, “In my evaluation of Perficient... it is evident that Perficient is a good choice for organizations looking for a global services provider that is AI forward and can combine client intimacy with industrial-strength capabilities.”
The inclusion in the CX Strategy Consulting MarketScape further emphasizes Perficient’s role as a strategic partner. This evaluation focuses on a provider's ability to guide organizations in defining and prioritizing scalable, transformative customer experience roadmaps. Being named a Major Player across all three interrelated categories positions Perficient as a comprehensive partner capable of shepherding clients from vision and strategy through to designed and built solutions.
This recognition reinforces Perficient’s disruptive stance in the technology services category, demonstrating its progress in delivering solutions that help businesses transform and compete in an experience-driven economy through pragmatic, outcome-focused, and AI-powered consulting.
About Perficient
Perficient is the global AI-first consultancy. We’re builders—obsessed with outcomes and powered by pragmatism—and, through speed and agility, we help the world’s most innovative companies and admired brands boldly advance business.
About IDC MarketScape
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
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