Pegasystems Inc., the enterprise AI software company for mission-critical work, today announced that Gartner has named Pega a Leader in the Gartner Magic Quadrant for Business Orchestration and Automation Technology and was recognized in the accompanying Critical Capabilities report for the second consecutive year. Pega was named a Leader in the Magic Quadrant for its Completeness of Vision, was positioned highest for Ability to Execute, and received the highest score for both the Critical Capabilities Case Management use case and the Adaptive Work use case.
Pega named a Leader in Gartner Magic Quadrant for Business Orchestration and Automation Technology
Second consecutive year of recognition
Positioned highest for Ability to Execute
Received highest score for Case Management and Adaptive Work use cases
Magic Quadrant evaluated 20 vendors across seven criteria
Critical Capabilities report evaluated same vendors across 10 criteria and five use cases
In the Magic Quadrant report, "Gartner defines business orchestration and automation technologies as a consolidated software platform that orchestrates and automates disparate business processes and tasks with varying degrees of autonomy and complexity across enterprise systems. A BOAT platform must provide native capabilities for AI agents' orchestration and governance and multiagent coordination. It must leverage a combination of native connectivity methods, such as model context protocol, API and UI interactions, enabling secure, end-to-end enterprise agentic process automation across diverse execution environments."
The Magic Quadrant evaluated 20 vendors across seven criteria within the Ability to Execute and Completeness of Vision categories. The Critical Capabilities report evaluated the same vendors across 10 criteria and five specific use cases, including Deterministic Workflow Automation, Case Management and Adaptive Work, Agent Governance and Runtime Control, and others.
The Magic Quadrant and Critical Capabilities reports evaluated Pega Infinity, Pega's suite of solutions to help enterprises scale AI. This includes Pega Blueprint, the design agent that harnesses Claude, GPT, and Gemini to reimagine workflows for AI; Pega Agentic Process Fabric, which orchestrates agents to automate work; Pega Process AI which optimizes and automates back-end processes; and Pega's Predictable AI agents which automate manual research, intake, document handling, and more.
"AI becomes effective when given a harness that orchestrates agent work, ensuring agents operate in the right context, collaborate seamlessly, and deliver trusted outcomes," said Kerim Akgonul, chief product officer, Pega. "We believe this recognition from Gartner reflects Pega's unique ability to combine AI agents with the workflow orchestration, governance, and controls organizations need to confidently drive meaningful business transformation."
These reports are among Pega's many recent analyst recognitions for its AI platform capabilities. Recently, Pega was recognized as a Leader in The Forrester Wave: AI Platforms, Q3 2026, the 2026 Gartner Magic Quadrant for Process Intelligence Platforms, The Forrester Wave: Real-Time Interaction Management Software, Q4 2025, The Forrester Wave for Digital Process Automation, Q3 2025, and The Forrester Wave: AI Decisioning Platforms, Q2 2025.
Source: Gartner, Magic Quadrant for Business Orchestration and Automation Technologies, Q3 2026 by Saikat Ray, Arthur Villa, Sachin Joshi, Adam Briggs, Tushar Srivastava, Mike Warren, September 14, 2026
About Pega
Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results.
