Pegasystems Inc., the enterprise AI software company for mission-critical work, today at PegaWorld announced clients can now design, build, and run their agentic workflows across Pega Infinity 26 without paying per token. The Pega Predictable AI architecture shifts the heavy AI reasoning to design time, so runtime agents are fast, reliable, and dramatically cheaper to run. This directly addresses two of the most pressing obstacles for enterprises trying to scale their use of AI agents: escalating token costs and unreliable outcomes.
Pega Infinity 26 enables agentic workflows without paying per token, eliminating the "AI token tax."
Pega Predictable AI shifts heavy reasoning to design time for fast, reliable runtime agents.
Pega charges per completed "case" rather than per seat or per token.
Pega Blueprint AI and Pega Infinity Studio help design optimal agentic workflows.
An interactive AI Token Cost Calculator estimates savings of more than 20x compared to token-metered alternatives.
Pega Infinity 26 will be available in Q3 this year.
Token bills are arriving, and they are shocking enterprise leaders. As organizations look to scale agent experiments to production, LLM providers are converting flat-rate subscriptions to more expensive token-metered pricing – while quietly running up expensive reasoning tokens behind the scenes. The more complex the request, the more reasoning steps are required – and the more likely it generates an inadequate and inconsistent answer.
Pega applies AI reasoning at design time, when its creative power delivers the most value for reimagining outdated processes and systems. With Pega Blueprint AI and the new Pega Infinity Studio, Pega's design agents help teams design and build the optimal agentic workflows for their mission-critical business processes. Common examples include servicing a customer request, approving a loan, underwriting a claim, or optimizing a patient experience.
Once the workflows are designed and deployed, Pega shifts to a lighter weight semantic mode of AI better suited for runtime, when agents are called on to process millions of user requests efficiently and consistently. Instead of re-reasoning each new workflow, agents use a lightweight AI query to understand the user intent, find the best Pega workflow for the job, and then follow it step-by-step to complete the work. If a specific step needs deeper LLM use (e.g., to parse a document or summarize previous interactions), the step provides specific and bounded instructions to ensure predictability.
This approach delivers two critical benefits:
Predictable outcomes: Re-reasoning each workflow leads to inconsistent and unpredictable outcomes. Instead, agents connected to Pega follow pre-approved workflows consistently, which is critical for regulated industries - and smart for everybody.
Predictable costs: Pega's approach uses AI reasoning once at design time, rather than inefficiently re-reasoning repeatedly at runtime, making it dramatically more efficient and affordable for agents to drive the processes that do the most work in a business.
To help enterprises quantify the benefits of this approach, Pega introduced the AI Token Cost Calculator. The interactive tool estimates possible savings by comparing Pega AI with token-metered alternatives based on users' workflow volumes. Many clients can realize a savings of more than 20x depending on workflow complexity and scale.
About Pega
Pega delivers the platform to reimagine, run, and evolve the processes and decisions an enterprise can't afford to get wrong. We combine AI with proven architecture to keep mission-critical operations governed, scalable, and continuously adaptable. Since 1983, the world's largest organizations have trusted Pega to turn transformation ambition into durable results.
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