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PCI Pal, a global provider of secure payment and customer interaction solutions, has announced an expansion of its strategic relationship with Zoom Communications. The agreement will accelerate support for Zoom Virtual Agent (ZVA) by embedding PCI Pal's secure payment technology directly into Zoom's advanced virtual agent, enabling seamless and secure customer transactions within AI-driven workflows without increasing compliance scope.
PCI Pal is expanding its relationship with Zoom to embed secure payment technology into Zoom Virtual Agent (ZVA).
The integration enables customers to complete transactions within the same virtual interaction, eliminating channel switching or agent intervention.
The solution is designed to prevent sensitive payment data from entering the organization's environment, reducing PCI DSS audit scope and compliance burden.
Zoom Virtual Agent orchestrates multi-step workflows across systems and continuously learns from human resolutions to improve automation.
The expansion builds on existing PCI Pal integrations with Zoom Phone and Zoom Contact Center.
The initiative aims to help organizations confidently scale AI automation while maintaining security and compliance.
As organizations rapidly adopt AI-powered virtual agents to meet growing demand for efficient, always-on support across voice and digital channels, security and compliance remain critical considerations. With 43% of consumers reporting that chatbots fail to resolve their issues, Zoom Virtual Agent aims to close that gap by orchestrating multi-step workflows across systems, continuously learning from human resolutions, and providing full transparency into every agentic action.
PCI Pal's upcoming embedded secure payment capability for Zoom Virtual Agent will enable customers to complete transactions within the same virtual interaction, eliminating the need for channel switching or agent intervention while maintaining rigorous security standards. The technology is designed to help prevent sensitive payment data from entering the organization's environment, reducing PCI DSS audit scope, risk exposure, and ongoing compliance effort.
"We are pleased to expand our strategic relationship with Zoom as AI continues to reshape customer engagement," said Darren Gill, CRO of PCI Pal. "Our proven integrations with Zoom Phone and Zoom Contact Center already support secure payments across multiple customer channels. This next phase of our partnership extends those capabilities further. By embedding secure payment capabilities into Zoom Virtual Agent, we enable organizations of all sizes to confidently scale automation while protecting the customer experience and helping them maintain compliance without compromise. This initiative demonstrates our ability to secure payments seamlessly within evolving AI-driven customer journeys."
The planned integration will enable organizations to expand ZVA deployments confidently, reducing compliance complexity and audit burden. The solution is being developed to support the transaction volumes and operational needs of global enterprises while maintaining deployment simplicity for mid-market and growing organizations.
"Zoom Virtual Agent orchestrates multi-step workflows across systems, continuously learns from human resolutions, and provides full transparency into every agentic action," said Ram Rajagopalan, head of product, CX AI at Zoom. "This enables organizations to automate complex interactions with confidence and build more connected customer relationships. We are thrilled to build on our relationship with PCI Pal to ensure that security and simplicity remain central to the customer payment experience."
The expanded relationship underscores PCI Pal and Zoom's shared focus on enabling secure, AI-powered customer engagement while delivering seamless, CX-driven experiences within Zoom Virtual Agent. Learn more about the Zoom and PCI Pal partnership.
About PCI Pal
PCI Pal is the global provider of secure payment solutions, empowering organizations to securely take payments across any business communications environment including voice, chat, social, email, and contact center. With its patented, cloud-based platform, PCI Pal ensures that no sensitive payment data ever enters or passes through an organization's environment, helping businesses stay compliant while delivering exceptional customer experiences.
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