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OutSystems, a leader in the AI development platform space, has appointed SaaS finance veteran Fay Sien Goon as its new Chief Financial Officer. Goon, who previously served as CFO at AppFolio and held key financial leadership roles at ServiceNow, will oversee global financial operations, planning, and strategy. Her appointment is aimed at supporting OutSystems' continued growth and innovation as it helps organizations build AI applications and agentic systems.
OutSystems appoints SaaS finance veteran Fay Sien Goon as its new Chief Financial Officer.
Goon was previously CFO at AppFolio and Chief Accounting Officer at ServiceNow during its high-growth phase.
She brings over 20 years of experience in scaling SaaS and enterprise software companies.
The hire aims to strengthen financial strategy as OutSystems grows its AI development platform leadership.
Goon will oversee global financial operations, planning, and strategic initiatives.
The appointment supports the company's focus on enabling an "agentic future" for software development.
The appointment of Fay Sien Goon brings significant financial leadership experience from pivotal periods at major software companies. At AppFolio, she served as CFO, and prior to that, she spent nearly a decade at ServiceNow, leading global accounting and finance functions as the company achieved major financial milestones during its transformative growth. This background in navigating complex, high-growth environments is seen as critical for OutSystems' next phase. “Fay Sien is a world-class financial leader with an incredible depth of experience in scaling some of the most successful companies in the software industry,” said Woodson Martin, CEO of OutSystems.
Goon's role extends beyond traditional finance oversight to encompass strategic planning as OutSystems capitalizes on the shift toward AI-powered development. The company's platform is designed to help businesses overcome challenges in moving AI pilots to production, such as talent gaps and legacy systems. Goon's experience is expected to help steer the financial discipline and operational excellence required to scale this vision globally. “OutSystems is at the forefront of a massive shift in how software is created, particularly as AI transforms the development lifecycle,” said Goon.
The CFO appointment aligns with OutSystems' mission to provide a unified, enterprise-grade platform for building AI applications and agentic systems. The company emphasizes enabling innovation with built-in security, scalability, and governance. Goon's track record of driving disciplined financial performance in high-growth SaaS environments is positioned as a key asset in supporting this mission and helping customers embrace what the company terms an "agentic future" in software development.
With Fay Sien Goon joining its executive team, OutSystems reinforces its financial leadership with an executive experienced in scaling software companies through periods of significant market transformation. Her strategic financial stewardship is intended to provide a robust foundation for the company's ambitions in the rapidly evolving AI development platform market.
About OutSystems
OutSystems is a leading AI development platform trusted by thousands of customers worldwide. The platform empowers CEOs, management teams, and technology leaders to build mission-critical applications and agentic systems that grow revenue, streamline operations, and deliver exactly what businesses need.
While evolving AI pilots into production success can be challenging due to talent gaps, legacy systems, imperfect data, and sprawling point solutions, OutSystems provides a proven AI development platform and experience that enables innovation up to 10x faster with the assurance of built-in security, scalability, and governance.
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