Ooma, Inc., a provider of advanced communications services for businesses and consumers, today announced the introduction of Ooma AI, a suite of new AI-powered capabilities for Ooma Office, including AI Transcriptions, AI Answering Service, AI Receptionist (beta), AI Insights (beta), and an OpenAI integration. These features help businesses automatically capture, summarize, interact with, and analyze call information while improving responsiveness and overall call-handling efficiency.
Ooma launches AI Transcriptions with searchable call transcripts, summaries, and Ask AI feature for extracting key details.
AI Answering Service uses generative AI to answer calls, provide company info, capture caller details, and send summaries starting at $14.99/license with 40 minutes monthly.
AI Receptionist (beta) offers 24/7 virtual front desk with call routing, appointment booking, SMS follow-ups starting at $49.99/license with 100 minutes monthly.
AI Insights (beta) provides call analytics dashboard with topics, sentiment trends, and enhanced analytics included with Ooma Office Pro Plus.
OpenAI integration allows ChatGPT to transcribe recorded calls with summaries displayed directly in Ooma Office.
Ooma powers more than 2 million users across business and consumer segments.
“By embedding AI directly into the Ooma Office UCaaS platform, we're not just adding features — we're fundamentally transforming how teams connect, collaborate, and make decisions,” said Dennis Peng, senior vice president, product management at Ooma. “Ooma AI helps businesses automate routine tasks and deliver real-time insights, empowering organizations to move faster, work smarter, and focus on what truly drives value: meaningful human interaction.”
Ooma AI capabilities create a more automated, intelligent call workflow — helping businesses reduce manual effort, respond faster to customers, and turn everyday conversations into actionable insights.
AI Transcriptions — Converts call recordings into searchable text and concise summaries, with Ask AI to extract key details and insights from individual calls. Included with Ooma Office Pro Plus at no additional charge.
AI Answering Service — Acts as an intelligent virtual phone agent that answers missed calls and captures key details for follow-up. Offered starting at $14.99 per license including 40 minutes of use per month.
AI Receptionist (Beta) — Extends these capabilities with a more advanced, always-on virtual front desk for managing customer interactions, handling complex inquiries, routing calls, booking appointments, and sending SMS follow-ups. Offered starting at $49.99 per license including 100 minutes of use per month.
AI Insights (Beta) — Analyzes customer conversations to extract key call topics, categories, sentiment, and enhanced call analytics, with Ask AI to extract key details. Included with Ooma Office Pro Plus.
For businesses that are already OpenAI subscribers, Ooma offers an integration with OpenAI's API service. When enabled, recorded calls in Ooma Office Pro Plus can be transcribed using ChatGPT with summaries and full transcripts displayed directly within Ooma Office.
“By embedding additional AI capabilities into the Ooma Office platform, we're making advanced call handling and conversation intelligence easier for everyday businesses to adopt,” added Peng. “These features are designed to deliver practical productivity gains and better caller experiences, not additional complexity. This launch represents the first phase of our Ooma AI rollout, with additional AI-driven capabilities planned for future releases, including AI Receptionist and AI Insights currently in beta.”
AI Transcriptions, AI Answering Service, and the OpenAI integration is available today. AI Receptionist and AI Insights will be fully available in the coming weeks.
Ooma delivers phone, messaging, video and advanced communications services that are easy to implement and provide great value. Founded in 2003, the company offers Ooma Office for small to medium-sized businesses seeking enterprise-grade features designed for their needs; Ooma AirDial for any business looking to replace aging and increasingly expensive copper phone lines; Ooma 2600Hz for businesses that provide their own communications solutions built on an outsourced underlying platform; and Ooma Telo for residential consumers who value a landline experience at a more affordable price point. Ooma's award-winning solutions power more than 2 million users today.
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