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Ondaro, a pure-play ServiceNow Elite Partner focused on AI-enabled transformation, today announced the appointment of Ben Durham-Kilcullen as its first Chief AI Officer. In this role, he will lead the company's AI strategy and evolve how Ondaro delivers measurable value for clients. Durham-Kilcullen joins from outside the ServiceNow ecosystem, bringing more than a decade of experience as an engineer and data scientist across regulated industries, including healthcare, higher education, and financial services.
Durham-Kilcullen previously served as Chief Innovation Officer at Stova, launching enterprise data infrastructure and advancing AI capabilities.
Founded Kilcullen Technologies, advising organizations on modern architecture, scalable cloud systems, and AI/ML strategy.
Appointment comes as organizations shift from early AI experimentation to enterprise-wide adoption.
Ondaro is a pure-play ServiceNow Elite Partner focused on AI-enabled transformation.
Role includes shaping AI strategy, implementation, scale, and go-to-market approach.
Clients have moved past use cases and are asking for operating models, governance, and demonstrable value.
Joining a team already at the forefront of enterprise transformation on ServiceNow at the exact moment AI is redefining what that transformation looks like is a rare opportunity. Too many organizations are stuck in pilot mode. Ondaro has the opportunity to help customers move beyond experimentation and become truly AI-driven. Durham-Kilcullen is excited to build on Ondaro's deep platform expertise to deliver real, lasting impact from day one. This appointment comes as organizations shift from early AI experimentation to enterprise-wide adoption—seeking clearer paths to scale, stronger governance, and measurable outcomes.
Adding a technologist of Ben's caliber to Ondaro's executive team comes at a pivotal moment as AI reshapes how work gets done. He brings a rare combination of technical depth and outcome-driven thinking that aligns directly with how Ondaro serves its clients. Many firms are layering AI onto a decade-old delivery playbook and calling it transformation. It's not. Ondaro's clients have moved past use cases and are asking for operating models, governance, and demonstrable value. Ondaro has already been building those solutions, and Durham-Kilcullen joining allows the company to scale and expand them. He has done this in healthcare, financial services, and higher education, where the bar for governance and outcomes is highest. With this addition, Ondaro is accelerating its investment in practical AI—equipping its teams to work more efficiently while delivering stronger, more measurable outcomes for clients.
About Ondaro
Ondaro is a pure-play ServiceNow Elite Partner focused on designing, enabling, and sustaining transformation on the ServiceNow platform. With an emphasis on end-to-end business impact, Ondaro helps organizations move with clarity, challenge the status quo, and realize the full value of their ServiceNow investment. Ondaro takes organizations from "this is how we've always done it" to "imagine what's next."
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