Omilia, the Self-Learning Agentic CX company trusted by many of the world's largest enterprises, has announced a $67 million Series B funding round led by transatlantic software and AI specialist Expedition Growth Capital. The company has grown live ARR by more than 10x to over $60 million since its Series A, driven by its Agentic Self-Learning CX platform and transparent pricing model.
Omilia raises $67M Series B led by Expedition Growth Capital.
ARR surpassed $60 million, more than 10x growth since Series A.
Customers include Capital One, Discover, RBC, Taco Bell, DWP, and PSEG.
Runs largest agentic voice deployments: 1M+ calls/day for Tier 1 US bank.
Named a Leader in Forrester Wave for Conversational AI Platforms, Q2 2026.
Funding will accelerate North American and global expansion with new US office.
Omilia builds Agentic CX for the world's largest and most demanding enterprises – organizations often in regulated industries such as banking, insurance, and healthcare, where security, scalability, and cost predictability are non-negotiable. The company's voice-first AI platform, honed over more than 200 enterprise deployments, is built entirely on its own proprietary agentic Voice AI technology and supports the most stringent enterprise security and compliance standards, including FedRAMP, PCI-DSS, SOC 2, HIPAA, and GDPR. Omilia runs some of the largest agentic voice deployments in production today, including a Tier 1 US bank handling well over 1 million calls per day and a multinational US insurance company handling over 600,000 calls per day.
Since raising its Series A, Omilia has grown live ARR by more than 10x to over $60 million without raising additional equity capital in the interim. Growth has been driven by the launch of the company's Agentic Self-Learning CX platform, which dramatically reduces time to go live for production-ready AI Agents, coupled with a transparent pricing model with zero token cost pass-through. In July, Omilia announced an expanded strategic agreement with Taco Bell, whose voice AI deployment already spans 1,000+ US drive-thrus across 38 states. The company also launched Lexis, a generative text-to-speech model built natively into the Omilia platform.
The new funding will support continued growth acceleration in North America and globally, including the opening of Omilia's first US office in the second half of 2026. The raise follows a series of senior go-to-market appointments as the company scales its global commercial organization, including leaders from Five9 who played key roles in scaling ARR from $100 million to over $1 billion. Omilia is recognized as a Leader in The Forrester Wave for Conversational AI Platforms for Customer Service and a Visionary in the Gartner Magic Quadrant for Conversational AI Platforms.
"Omilia has been growing strongly for many years, and that momentum is now accelerating, particularly in the US," said Dimitris Vassos, CEO and Co-Founder at Omilia. "The Omilia Cloud Platform has become an essential foundation for our customers' interactions with their millions of customers every day. Our game-changing Self-Learning CX Agents are setting a new standard in the contact center market. This funding will accelerate our distribution of this powerful capability to the many enterprise customers that are seeking a best-in-class AI platform for their contact center transformation."
"Omilia has paired deep domain expertise with demonstrable product leadership to build a highly satisfied enterprise customer base," said Oliver Thomas, Founder and Managing Partner, Expedition Growth Capital. "Omilia's Self-Learning Agentic CX is delivering a step change in call containment and operational improvement, with glass-box auditability and cost predictability that is structurally difficult for other vendors to compete with. This is a world-class team and we are proud to be doubling down on our partnership."
About Omilia
Omilia helps the world's largest enterprises transform customer service with AI. Its native Self-Learning CX Agents automate interactions with precision, empower human agents in real time, and deliver seamless, personalized experiences across all channels – learning from the entire customer journey to unlock continuous improvement beyond the containment "glass ceiling" of legacy siloed models. Built on over two decades of proprietary Agentic AI innovation, with multi-layered anti-fraud capabilities built in, Omilia is trusted by enterprises including Capital One, Discover, Taco Bell, RBC, DWP, First Financial Bank, Purolator, and PSEG to deliver measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction, all while preserving the human touch where it matters most.
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