Odigo, a leading European provider of Contact Centre as a Service (CCaaS) solutions, has launched Odigo Essential in the UK, a streamlined platform designed for mid-sized contact centres. Tailored to deliver core customer experience (CX) features with AI readiness, fast deployment, and affordability, Odigo Essential addresses the needs of businesses seeking effective CX without the complexity or cost of enterprise-grade solutions.
Odigo Essential provides a user-friendly, budget-conscious solution for contact centres with over 50 agents, focusing on connection, trust, and quality service. “In the rush to go bigger and more complex, the market has overlooked a key reality: not every contact centre wants or needs a full-scale enterprise suite,” said Javier Llosá Guillén, Co-CEO at Odigo. The platform offers three tailored packages—Essential Voice, Voice+Digital, and Voice+Digital+AI—allowing businesses to choose the level of functionality that suits their operational needs.
Developed and hosted in Europe, Odigo Essential ensures compliance with stringent data privacy regulations, providing peace of mind for UK businesses. Built on Odigo’s robust cloud infrastructure, it delivers the highest voice quality (MOS) in the market, supporting seamless customer interactions. The platform’s scalability makes it ideal for launching new contact centres or upgrading legacy systems without overhauling existing processes.
Starting at £35 per user per month, Odigo Essential offers deployment in as little as six weeks, supported by comprehensive training and customer success services. Its AI-ready capabilities allow businesses to integrate advanced features like conversational AI and sentiment analysis as needed, ensuring flexibility without complexity. This approach breaks the myth that advanced CX technology is reserved for large enterprises.
Odigo Essential empowers mid-sized UK contact centres to deliver exceptional CX with a cost-effective, scalable, and compliant solution. By prioritizing simplicity and performance, Odigo sets a new standard for accessible, AI-ready customer engagement platforms.
Odigo is a global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer in the French customer experience market and now a leading player in Europe, Odigo has been supporting more than 250 large enterprises across 100+ countries for nearly 40 years.
Driven by a deep sense of professionalism, pragmatism, and innovation, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the highest voice quality (MOS) in the market. Our experts help both private and public organisations select and deploy the best customer engagement models and AI solutions to maximise performance and satisfaction.
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