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NWN, the leading AI-powered technology solutions provider, has secured a patent from the United States Patent and Trademark Office for its proprietary Experience Management Platform (EMP). Titled "System and Method for Unified Communication Monitoring," the patent protects NWN's innovative method of collecting, correlating, and analyzing real-time data across complex IT environments, reinforcing its leadership in AI-powered managed services for the digital-first workplace.
The patent issuance affirms NWN's unique approach to unified communication monitoring, which underpins EMP's ability to deliver full visibility and centralized control. EMP leverages agentic AI, automation, and proactive monitoring to provide predictive support, reducing resolution times and boosting productivity. By integrating advanced features like AiVA for AI virtual assistance, DEX for digital employee experience, and Asset Assurance for device management, EMP empowers IT teams and employees in dynamic workplaces.
Jim Sullivan, President and CEO of NWN, highlighted the significance: “EMP is the intelligence layer that transforms NWN’s managed services into a strategic advantage for our customers. This achievement is a testament to our team’s talent and reinforces our innovative approach to delivering secure, scalable and personalized AI-powered experiences that drive measurable outcomes in the modern workplace.” This patent protection ensures NWN's continued innovation in AI-powered IT solutions.
The patent encompasses several critical EMP capabilities:
These features enable organizations to optimize NWN's integrated services, including Intelligent Workplace, Customer Experience, Managed Devices, Cybersecurity, Intelligent Connectivity, and Intelligent Cloud. Customizable dashboards provide tailored insights, while AI-powered analytics deliver actionable intelligence to address evolving IT demands.
NWN's patent for EMP solidifies its position as a pioneer in AI-driven managed services, helping over 5,000 CIOs modernize technology for innovative organizations. With a customer-obsessed culture earning a 75 Net Promoter Score, NWN continues to deliver seamless, efficient solutions that enhance workplace productivity and security.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score.
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