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To support its accelerating growth and the expanding scale of its AI-powered service platform, NWN has announced a key addition to its leadership team. The company has appointed industry veteran Mike Qualley as its new Chief Operating Officer, tasking him with unifying and scaling company-wide operations to drive excellence and efficiency.
NWN appoints Mike Qualley, a former Sirius and CDW executive, as its new Chief Operating Officer.
The move aims to scale operations across systems, logistics, and supply chain for over 6,000 clients.
Qualley's mandate is to drive operational excellence and accelerate time-to-value for customers.
This appointment follows a period of record growth, strategic acquisitions, and new AI offerings.
Qualley brings over 25 years of experience in leading technology operations and services organizations.
He will oversee business systems, logistics, supply chain, and AI-driven business analytics.
This executive appointment comes during a period of significant expansion for NWN. The company is on a strong growth trajectory in 2025, marked by the launch of new AI-powered offerings like AiVA intelligent assistants and Managed DEX, a major strategic partnership with the Kraft Group, and the acquisition of InterVision Systems. As NWN's offerings portfolio and national footprint expand, the focus on streamlined, scalable operations becomes critical to maintaining service quality and customer experience.
In his role as COO, Mike Qualley will be responsible for managing NWN’s advanced business systems, overseeing warehouse and logistics operations, supply chain management, and sales order fulfillment. A key part of his mandate is to enhance AI-driven business analytics aimed at supporting the company's quality standards, Net Promoter Score (NPS), timely and cost-effective delivery, partner enablement, and service profitability. His focus is on unifying systems and accelerating the time-to-value for customers adopting NWN's AI-driven solutions.
“Mike is a builder and a scaler,” said Jim Sullivan, President & CEO of NWN. “His track record leading large, complex services organizations is exactly what we need as we integrate new capabilities, elevate quality, and deliver the next level of AI‑powered experiences for our customers.”
“NWN has the right strategy—and the momentum—to lead this market,” said Mike Qualley. “My focus is operational excellence at scale: unifying systems, driving our internal analytics, and ultimately helping to accelerating time‑to‑value as customers adopt our EMP‑powered, AI‑driven solutions across cloud, CX, security, and the modern workplace.”
The addition of a seasoned COO with a proven track record in scaling technology services positions NWN to effectively manage its continued growth and solidify its leadership in the AI-powered technology solutions market.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 80+ Employee Net Promoter Score.
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