NiCE, a leader in criminal justice digital transformation, announced on July 15, 2025, that its AI-powered Evidencentral platform now supports over 37 million active criminal cases and manages more than 240 million digital evidence items. This milestone underscores the platform’s critical role in addressing the growing challenges of digital evidence management for public safety and justice agencies worldwide.
NiCE’s Evidencentral supports 37M+ active criminal cases globally.
Manages 240M+ digital evidence items from diverse sources like CCTV, body cams.
AI-powered platform automates evidence intake, sharing, and analysis.
Reduces case backlogs by streamlining evidence management processes.
Enhances collaboration across law enforcement, prosecutors, and courts.
Features tools for evidence annotation, transcription, and visualization.
Evidencentral, NiCE’s cloud-based platform, transforms how digital evidence is collected, analyzed, and shared across the criminal justice system. “With our best-in-class Evidencentral solution currently being used by criminal justice agencies around the world to manage close to a quarter-billion evidence items, NiCE is leading the way in criminal justice digital transformation,” said Chris Wooten, Executive Vice President, NiCE. The platform leverages AI, analytics, and workflow automation to provide a comprehensive view of evidence, enabling faster and more efficient case resolution.
With 90% of criminal cases now relying on digital evidence from sources like body-worn cameras, CCTV, and cell phones, managing this data has become increasingly complex, often leading to case backlogs and dismissals. Evidencentral automates evidence intake, eliminating manual tasks like downloading and re-uploading files. It indexes and stores evidence in the cloud, making it searchable and connecting it across cases to support investigations and reduce cold case backlogs.
Evidencentral equips investigators and attorneys with AI-driven tools to streamline trial preparation and expedite case movement. Features include evidence annotation, video and audio clip creation, and accurate transcription and translation. The platform also contextualizes evidence on timelines and maps, allowing users to compile and visualize data chronologically or geographically, enhancing courtroom presentations and investigative efficiency.
The platform offers secure, fully digital evidence sharing with traceability, ensuring admissibility and promoting collaboration among law enforcement, prosecutors, and courts. By automating evidence sharing, Evidencentral minimizes delays, enhances discovery processes, and supports faster case resolutions, addressing critical inefficiencies in the justice system.
NiCE’s Evidencentral platform is setting a new standard for criminal justice digital transformation. By leveraging AI to manage over 240 million evidence items and support 37 million cases, it empowers agencies to work smarter, reduce backlogs, and deliver timelier justice globally.
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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