NiCE today announced NiCE World 2026, taking place June 8–10 at the Walt Disney World Swan and Dolphin in Orlando, Florida. NiCE World is for enterprises that are moving past AI experimentation and into execution at scale. At this year's event, NiCE will unveil groundbreaking advances to its CX AI platform and agentic AI portfolio, giving attendees a front-row view of where enterprise CX is heading.
Event dates: June 8–10, 2026 at Walt Disney World Swan and Dolphin, Orlando, Florida.
Speakers from Citi, Hyatt, Fabletics, Aetna, BritishTelcom, Geico, Lowe's, Nationwide, and 25+ other organizations.
Strategic partners include Accenture, AWS, Concentrix, Deloitte, Pindrop, PwC, ServiceNow, and Snowflake.
Keynotes from CEO Scott Russell, President Jeff Comstock, and Chief AI Officer Philipp Heltewig.
150+ sessions across strategy, architecture, and execution plus hands-on AI labs.
AI Agent Factory where attendees build and certify a working AI agent.
Keynotes from NiCE CEO Scott Russell, President of Product & Technology Jeff Comstock, and Chief AI Officer Philipp Heltewig will outline NiCE's CX AI platform and vision, while customer-led sessions provide the operational detail behind real-world deployments.
The three-day agenda spans 150+ sessions across strategy, architecture, and execution, with hands-on AI labs, EDU training, and an AI Agent Factory where attendees build and certify a working AI agent before leaving Orlando.
"AI isn't an add-on to customer experience; it's the intelligence powering it," said Scott Russell, CEO of NiCE. "The focus now is execution at scale. NiCE World is where leaders come to see what that looks like in practice— deploying AI with precision, governing it with confidence, and delivering real business impact. This is where the future of customer experience comes to life."
Registration
Registration for NiCE World 2026 is now open. To learn more, view the agenda, and register, visit: NiCE World 2026 | CX & AI Conference in Orlando, FL.
NiCE World London follows on July 1–2, 2026 at Olympia in Kensington. To learn more and register, visit NiCE World London 2026 | CX & AI Conference in UK.
About NiCE
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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