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NiCE has released its financial results for the second quarter of 2025, ending on June 30, 2025. The report highlights a robust performance, with significant growth in its cloud revenue and an increase in earnings per share, leading the company to raise its full-year guidance.
NiCE reported a 12% year-over-year cloud revenue growth for Q2 2025.
Total revenue reached $726.7 million, exceeding the high end of guidance.
Non-GAAP diluted EPS grew by 14% to $3.01, hitting the top of the expected range.
The growth was driven by increasing demand for AI and self-service solutions.
NiCE's annual recurring revenue from AI solutions grew by an impressive 42%.
The company raised its full-year 2025 non-GAAP EPS guidance, projecting a 12% year-over-year growth.
The second quarter of 2025 proved to be a strong period for NiCE, with the company reporting a total revenue of $726.7 million, a 9% increase year-over-year. This figure surpassed the upper range of the company’s guidance. A key driver of this performance was the cloud business, which saw a 12% year-over-year increase, reaching $540.8 million. The company's non-GAAP diluted EPS also saw a significant boost, growing 14% to $3.01.
“We’re pleased to report another strong quarter, with total revenue reaching $727 million—surpassing the high end of our guidance range—and earnings per share of $3.01 at the top of the expected range,” said Scott Russell, CEO of NiCE. This performance was driven by continued strength in our cloud business, which grew 12% year-over-year. A key catalyst behind this momentum is the accelerating demand for AI and self-service solutions, with annual recurring revenue in this part of our business rising an impressive 42% compared to the same period last year.
NiCE's CEO, Scott Russell, emphasized the central role of AI in the company's strategy. He noted that the accelerating demand for AI and self-service solutions was a key catalyst for the company’s momentum, with annual recurring revenue in this area growing by 42% year-over-year. This strategic focus is set to be further enhanced by the upcoming integration of Cognigy’s CX-AI conversational capabilities.
Mr. Russell continued, “AI is at the core of our strategy, and we are at the forefront of the AI-first transformation in the customer experience market. And this is just the beginning. Our momentum is set to accelerate further with the upcoming integration of Cognigy’s industry-leading CX-AI conversational and agentic capabilities upon closing of the transaction, enabling us to deliver truly human-like, AI-first customer experiences on CXone Mpower. Our continued leadership in AI innovation is powered by our solid financial foundation, strong profitability, and robust balance sheet, as well as a growing number of strategic partnerships secured over the past six months."
Based on this strong performance, NiCE has raised its full-year 2025 non-GAAP EPS guidance to a range of $12.33 to $12.53, representing a 12% year-over-year growth at the midpoint. This guidance excludes the potential impact from the planned acquisition of Cognigy, which is expected to close in the fourth quarter of 2025.
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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