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NICE has released its 2024 Governance (ESG) Report, detailing measurable progress in environmental sustainability, corporate governance, and social responsibility. The report, aligned with Global Reporting Initiative (GRI) standards, highlights achievements including an 8-point improvement in its EcoVadis rating, an 11% reduction in greenhouse gas intensity, and significant employee volunteerism and investment in leadership development.
NICE releases its 2024 ESG Report, aligned with GRI 2021 Standards.
The company achieved an 8-point increase in its EcoVadis rating, earning a Bronze Medal.
NICE reduced its Scope 1 and 2 greenhouse gas intensity by 11%.
It began migrating its Israeli data center to the cloud for energy efficiency.
The company reported 100% employee ethics training compliance and strengthened board ESG oversight.
Employees contributed over 40,000 volunteer hours and $900k+ in donations during Global Community Month.
NICE's 2024 report showcases tangible environmental progress, a core component of its ESG strategy. The company achieved an 11% reduction in location-based greenhouse gas intensity (Scope 1 and 2) and secured an 8-point improvement in its EcoVadis sustainability rating, resulting in a Bronze Medal recognition. A significant operational milestone was the initiation of a transition for its Israeli data center to the cloud, a move aimed at long-term decarbonization and improving energy efficiency across its infrastructure.
Governance and ethics remain foundational to NICE's ESG framework. The company reported 100% completion of mandatory ethics training for all employees and reinforced its commitment by strengthening board-level oversight of ESG initiatives in 2025. This focus on rigorous internal controls and transparent governance structures underscores the company's dedication to responsible and ethical business practices.
“Our 2024 ESG achievements show how we are creating a NICE world where technology enhances human potential, supports sustainable progress, and benefits communities,” said Scott Russell, CEO, NICE. “By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we’re proving that AI can create meaningful, measurable change for both business and society.”
NICE continues to prioritize innovation and talent development, reinvesting 14% of its total revenue into research and development. The company supports a global R&D team of over 3,300 professionals and runs advanced leadership programs, including partnerships with Harvard Business School, to cultivate future leaders. On the social front, NICE's annual Global Community Month mobilized employees to contribute more than 40,000 volunteer hours and over $900,000 in donations to nonprofits worldwide, demonstrating a strong commitment to community engagement.
The 2024 ESG Report positions NICE as a company integrating sustainability and responsibility into its core operations, aiming to demonstrate that technological leadership and a people-first approach can drive positive, measurable outcomes for stakeholders and society.
About NICE
NICE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NICE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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