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NiCE has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) for the 11th consecutive year, announced on September 10, 2025. Positioned furthest for Completeness of Vision and highest for Ability to Execute, NiCE’s CXone Mpower AI platform drives its standout performance in delivering innovative customer experience solutions.
NiCE named a Leader in Gartner’s 2025 CCaaS Magic Quadrant for the 11th year.
Rated furthest for Completeness of Vision and highest for Ability to Execute.
CXone Mpower AI platform unifies automation, self-service, and agent assistance.
Trusted by organizations in over 150 countries for scalable CX solutions.
Stock price: $172.22 (NICE) as of September 11, 2025, per finance data.
Report highlights AI-driven automation and CRM integrations as industry trends.
NiCE’s CXone Mpower AI platform integrates workflow automation, self-service, and AI-powered agent assistance into a scalable ecosystem, enabling seamless, personalized customer experiences. “We believe this recognition is continued validation of NiCE’s leadership in shaping the future of customer experience and creating a NiCE world, one where humans and AI work in harmony to deliver service that’s faster, smarter, and more personal,” said Barry Cooper, President, CX Division, NiCE. The platform’s purpose-built AI orchestrates conversations, automates tasks, and augments human agents, setting a benchmark for CCaaS innovation.
Gartner’s 2025 CCaaS Magic Quadrant, published September 8, 2025, evaluates providers based on Completeness of Vision and Ability to Execute, placing NiCE alongside leaders like Five9, Genesys, AWS, and Talkdesk. The report emphasizes the industry’s shift toward AI-driven automation, advanced analytics, and CRM integrations, areas where NiCE excels. NiCE’s consistent leadership, marked by its 11th year as a Leader and first-time top positioning on both axes, underscores its ability to meet evolving market demands for unified, intelligent customer interactions.
As of September 11, 2025, NiCE’s stock (NICE) closed at $172.22, reflecting a year-to-date decline from $199.34 in 2024, with a market cap of $10.82 billion. This financial context, combined with NiCE’s strong Gartner recognition, highlights its stability and leadership in the CCaaS market, likely bolstering investor confidence despite stock fluctuations.
NiCE’s 11th consecutive recognition as a Leader reinforces its role in transforming customer experiences through AI-driven solutions. Trusted by organizations in over 150 countries, the CXone Mpower platform empowers businesses to deliver effortless, connected, and human-centric service. The full Gartner report, available for download, provides further insights into NiCE’s positioning and the CCaaS landscape.
NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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