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NICE has announced an expanded strategic partnership with IGT Solutions to accelerate the adoption of AI-first customer experience solutions for global enterprises. Through the NICE Strategic Partner Program, IGT Solutions will deploy the CXone Mpower platform to deliver proactive, intelligent customer engagement, leveraging advanced AI to enhance performance for clients, particularly in the aviation and travel sectors.
NICE and IGT Solutions expand their strategic partnership for AI-driven CX.
IGT will deploy NICE's CXone Mpower platform across its global delivery centers.
The focus is on serving aviation and travel clients with advanced AI capabilities.
Goals include reducing handle time and orchestrating seamless customer journeys.
The partnership leverages IGT's domain expertise and NICE's CX AI technology.
IGT will build Centers of Excellence combining AI, analytics, and human expertise.
The partnership brings together IGT Solutions' deep industry knowledge, particularly in aviation and travel, with NICE's award-winning CX AI platform. IGT Solutions will leverage CXone Mpower across more than 30 delivery centers to enhance inbound customer engagement. The integration of advanced AI is aimed at driving measurable business outcomes, including reduced Average Handle Time (AHT), elevated customer satisfaction, and the orchestration of seamless journeys across both voice and digital channels.
“IGT Solutions and NICE have a long-standing relationship built on the combined value of domain expertise and AI-led innovation,” said Chris Campton, SVP CX Transformation at IGT Solutions. “Through this expanded partnership, we open the way to bringing the true power of NICE CXone Mpower to our customers.”
As part of the Strategic Partner Program, IGT Solutions will focus its offerings on the full ecosystem of the CXone Mpower platform. This includes enterprise-grade voice services and future-ready solutions like NICE Cognigy conversational AI and NICE Feedback Management. Utilizing a unified cloud platform allows for the delivery of a cohesive and scalable customer experience solution.
This strengthened alliance builds upon a long-standing relationship where IGT Solutions has already been delivering CX services powered by NICE solutions, including CXone Mpower and Nexidia Analytics, to multiple enterprise brands. The expanded partnership will see IGT continue to develop specialized Centers of Excellence that blend AI, analytics, and human expertise to drive superior outcomes for its global client base.
About IGT Solutions
IGT Solutions is a next-gen customer experience (CX) company that defines and delivers transformative experiences for global brands. It does this by using innovative digital technologies and by combining digital and human intelligence. IGT Solutions is the preferred partner for managing end-to-end CX journeys across industries. Established in 1998, IGT has more than 90 global marquee customers and 25,000+ CX experts servicing client processes from 31 global delivery centers across 13 countries. IGT Solutions’ service offerings includes digital transformation, systems integration, platform solutions, AI/ML and Gen AI-led industry and enterprise solutions, intelligent automation and analytics, and a full spectrum of BPM services and solutions.
About NICE
NICE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NICE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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