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New Relic, the Intelligent Observability company, has appointed Brian Emerson as Chief Product Officer (CPO). Emerson will spearhead the innovation strategy and execution for the company's Intelligent Observability Platform, utilized by 85,000 customers globally to streamline business and IT operations while managing costs effectively.
With over 25 years in product development and management at high-growth software and cloud firms, Emerson joins at a pivotal moment for New Relic's AI-focused advancements. At ServiceNow, he transformed the IT Operations Management (ITOM) portfolio into one of the company's fastest-growing segments, achieving 9x revenue growth through strategic oversight and execution. His prior leadership at VMware, BMC Software, and Remedy involved pioneering widely adopted enterprise solutions, equipping him to enhance New Relic's proactive observability tools.
“Brian joins New Relic at a critical time as we accelerate our mission to empower organizations to thrive in an AI-first world,” said New Relic Chief Executive Officer Ashan Willy. “With his exceptional track record leading product management at successful global IT operations and cloud companies, Brian is the ideal executive to drive our innovation as we stay ahead of customer needs.”
In his new role, Emerson will guide the product team in developing platform enhancements and integrations, building on recent launches that deliver unified intelligence for IT and business stakeholders. These include views across infrastructure, applications, and AI pipelines, enabling predictive problem-solving. New Relic's recognition as a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms—its 13th consecutive year—highlights its vision and execution in supporting AI-enhanced workflows.
“New Relic has differentiated itself in the market by making observability intelligent and proactive, saving businesses invaluable time and money,” said Chief Product Officer Brian Emerson. “The opportunity to lead a world-class product team and bring new capabilities to the company’s renowned platform is incredibly exciting. I look forward to partnering with the executive, product and engineering teams to help our customers move their businesses forward.”
Emerson's leadership positions New Relic to further solidify its role in helping enterprises navigate complex digital landscapes with actionable, AI-powered insights that minimize disruptions and maximize efficiency.
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
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