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New Relic has secured a position as a Leader in the 2025 Gartner Magic Quadrant for Digital Experience Monitoring (DEM), marking its second consecutive year with this recognition since the report's inception. This achievement follows its continued leadership in the Observability Magic Quadrant, underscoring its market strength.
New Relic has been named a Leader in the 2025 Gartner Magic Quadrant for DEM for the second year in a row.
The recognition highlights strong execution, vision, and a broad set of DEM capabilities for IT organizations.
New Relic's DEM is deeply integrated with its Intelligent Observability Platform, providing AI-strengthened insights.
Key features aim to improve user experience and reduce resolution times (MTTR) for performance issues.
Capabilities include synthetic testing, no-code log analysis, user session replay, and agentic integrations with tools like GitHub.
The platform helps teams identify and fix performance bottlenecks before they impact customers and revenue.
New Relic DEM is engineered to work seamlessly with the company’s Intelligent Observability Platform. This integration powers open ecosystem workflows, delivering real-time, AI-driven insights that are actionable. The platform enables a range of IT and business teams to proactively identify and resolve performance issues, preventing them from impacting the end-user experience. From a single platform, businesses gain extensive visibility across mobile, web, synthetic, and network monitoring, combined with application performance monitoring (APM), logs, and security capabilities.
Notable features of New Relic DEM are designed to streamline diagnostics and improve the mean time to resolution (MTTR). These include intelligent user-path replay filtering and a unified performance impact view within APM. The platform offers preventive synthetic tests with mobile device emulation and supports secure OpenShift environments. For faster root cause analysis, it provides no-code logs, ANR analysis, and a mobile crash inbox. Furthermore, auto-instrumented user actions, such as detecting "rage clicks," intelligently connect user friction to business impact. Agentic integrations with existing tools like ITSM and GitHub embed DEM directly into developer workflows, providing the right context to resolve incidents faster.
New Relic extends the value of DEM insights beyond core IT teams. Embedded DEM insights early in the build pipeline and infrastructure-as-code tools like Terraform help accelerate development cycles. Features like Transaction 360 pinpoint the exact user impact of business transactions end-to-end and provide Session Replay for complete visual context. New Relic AI is instrumental in surfacing these DEM insights to a wider set of teams, including application owners, marketing, and support, helping organizations collectively raise the bar on the overall customer experience.
New Relic's recognition as a Leader validates its approach to delivering an AI-strengthened observability platform. By unifying DEM with full-stack observability, it provides businesses with the deep, broad insights needed to preemptively solve performance issues, protect revenue, and ensure flawless digital customer journeys.
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Swiggy, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
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