Plume Design Inc, award-winning AI-native platform used by more than 450 internet service providers across 60+ countries to run securely connected home, today introduced Plume Console at Network X in Vienna. Built on Plume platform, Plume Console gives ISP teams single place to investigate subscriber issues, create and deploy agents, and direct actions across Plume WiFi, Plume Security, Plume Care and existing business systems. It puts platform's intelligence and automation directly in hands of teams responsible for subscriber experience and business performance.
Plume Console directs AI at world's most comprehensive data fabric drawn from more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. Finding root cause of complex issue, spotting churn indicator or identifying revenue opportunity can take ISP's data science team months. With Plume Console any team member can get recommended next step in matter of clicks.
AI is changing how people interact with technology and soon agents will be making more decisions and taking more actions on their behalf and for ISPs that raises stakes for connectivity, security and trust. Decade ago Plume pioneered cloud-managed WiFi and changed how ISPs manage connected home. With Plume Console partners can build and direct agents that uncover problems, resolve subscriber issues and identify opportunities for growth across business. Helped ISPs navigate last major shift in connectivity. Now giving them intelligence, control and freedom to lead next one with future-proof platform that works across hardware, existing systems and AI models.
For ISPs last stretch of connectivity inside home can decide whether subscriber stays or leaves. Speed test at gateway can look healthy while television buffers, camera loses connection or video call drops leading to technician visit or lower Net Promoter Score.
Plume built to address full spectrum of subscriber experience issues. Today Plume platform autonomously resolves most issues through continuous WiFi optimization, security, and established automation. Remaining issues require care workflows, further investigation or intervention, and Plume Console equips ISP teams to tackle them increasingly using agents to investigate, recommend and execute actions across connected systems. Every issue Plume agent resolves can become automation so share platform resolves on its own grows over time.
Plume Console lets ISP teams leverage agents that autonomously identify issues and potential actions often with just few clicks. Teams can deploy Plume pre-built agents, create new ones using agent builder, or use SQL and templates to modify as needed. Agents can identify issue, provide notification or resolve it. Using webhooks, MCP and APIs, Plume Console also connects Plume platform to other systems for action including service ticketing, CRM campaigns and digital care. Teams can also validate that each agent delivers reliable guidance before acting on or recommending it.
About Plume
Plume created the first managed WiFi platform for Internet Service Providers (ISPs) in 2016, enabling the company to scale across the globe and expand into managing the entire subscriber experience, including approximately 600 million connected devices, in 50 million homes, on behalf of more than 450 ISPs, across 61 countries. By integrating managed WiFi, cybersecurity and customer care, Plume created the first open, hardware-agnostic SaaS Subscriber Experience Platform for ISPs. Powered by an unmatched global dataset and AI optimization, the Plume platform builds subscriber confidence through improved WiFi experiences, seamless new service implementation and proactive customer care. Plume's open-source framework OpenSync® is pre-integrated and supported on the leading silicon, CPE and platform SDKs, and supports leading industry standards like RDK-B and prplWave.
