myKaarma, a leading provider of end-to-end service lane and payments solutions for automotive dealerships, has unveiled Tech Video Grader, an innovative AI tool that evaluates and standardizes technician video quality. Part of myKaarma’s Collaborative Workflow AI (cwAI) framework, the grader shifts industry focus from video quantity to execution quality, directly driving higher repair order approvals, increased dollars per RO, and improved customer trust. Pilot data shows high-scoring videos generate $40–$90 more per repair order (a 12% average uplift across all manufacturers) and contribute to a 10% overall improvement in video quality.
"For years, the industry has pushed technicians to record more videos," said Ujj Nath, CEO of myKaarma. "Our pilot data shows quality is what actually drives approvals, revenue, and trust. Tech Video Grader helps dealers lock in the simple things that make videos credible, like requiring tire and brake measurements to be shown when those items are recommended, and it protects the dealership's brand with an automated profanity check. The result is a consistent, professional video standard that customers understand and service teams can scale."
"myKaarma's Video Grader ups our game in a way we didn't know was possible," said Rod Harris, Fixed Operations Manager at Holman Automotive. "The Video Grader ensures every video not only meets our standards, but drives higher approvals, more dollars per RO, and better CSI."
Tech Video Grader evaluates multipoint inspection videos against objective criteria, providing consistent, repeatable feedback that improves technician performance and customer transparency. By enforcing quality standards—such as visible measurements and clear explanations—the tool builds credibility, increases approval rates, and protects brand reputation with built-in profanity detection.
ServiceConcierge with Service Pre-Diag uses AI voice agents to handle 24/7 appointment booking and pre-arrival vehicle issue interviews. This results in 11.7% year-over-year booked appointment growth, 22% of bookings handled by AI, 20% more service requested per appointment, and 30–40 minutes saved per diagnostic process.
Communications+ now features smart automation that filters, tags, prioritizes, and escalates inbound messages across text, email, and voice. It reduces unnecessary status calls to the BDC by 50% and speeds response times through contextual labeling and automated notifications.
"With Pre-Diag, the Tech said he diagnosed a car before it even entered the bay," said David Pickett, Regional Fixed Ops Leader at MileOne Automotive Group. "This is one of the two most impactful tools we've added, alongside video."
myKaarma will demonstrate Tech Video Grader, ServiceConcierge, Communications+, and the full suite at NADA Show 2026, Booth #1753W. Attendees can experience live demos and schedule meetings to explore how these AI tools modernize service lane operations, increase revenue, and enhance customer satisfaction.
About myKaarma
myKaarma is a leading provider of cloud-based software solutions that transform the after-sales service experience at automotive dealerships. Its integrated platform includes communications, appointment scheduling, payments, video inspections, and analytics tools used by thousands of dealers to increase efficiency, customer satisfaction, and profitability.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.