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Mitel, a global leader in business communications, has introduced Mitel Edge—an intelligent communications architecture that brings AI, automation, and centralized governance to on-premises environments while maintaining hybrid connectivity. Designed for regulated and mission-critical industries such as healthcare, manufacturing, and the public sector, Mitel Edge enables local execution of high-availability workloads with cloud-linked intelligence, addressing the need for data residency, security, resiliency, and low-latency performance in hybrid setups.
Quick Intel
Mitel Edge evolves traditional on-premises deployments into a distributed, cloud-connected model that balances innovation with operational control, empowering organizations to modernize communications infrastructure without compromising critical requirements.
Regulated industries face growing pressure to adopt AI and automation in communications while adhering to strict data governance, security, and resiliency standards. Pure cloud solutions offer scalability but may raise concerns over data sovereignty and latency, whereas isolated on-premises systems limit access to advanced features. Mitel Edge resolves this by delivering a hybrid edge architecture where mission-critical services run locally and intelligent capabilities extend from the cloud.
This unified approach uses cloud-linked microservices to maintain a common control plane, ensuring consistent policy enforcement, visibility, and management across environments.
Mitel Edge provides several core advantages for high-availability and regulated deployments:
The architecture builds on Mitel’s established Common Communication Framework, integrating seamlessly with existing private cloud and Mitel Secure Cloud solutions.
Martin Bitzinger, Senior Vice President of Product Management at Mitel, stated: “Mitel Edge represents a fundamental shift in how hybrid communications are architected. Mitel Edge complements Mitel’s hybrid and private cloud deployments through a common services layer. Customers can run mission-critical workloads locally and keep select communications data streams under local custody when required, while seamlessly extending intelligent capabilities and centralized governance across their hybrid environment. All of this operates within a unified communications foundation that strengthens resiliency and simplifies operational management.”
Mike Robinson, CEO of Mitel, added: “For many industries, communications are no longer a support function; they are operational infrastructure. With Mitel Edge, communications infrastructure follows employees and critical workflows wherever they operate, leveraging the latest emerging technologies like AI, while also maintaining the security, resiliency, and control that enterprises demand. We’re empowering customers to modernize with AI and automation without surrendering oversight or data sovereignty.”
Jim Lundy, CEO and Lead Analyst at Aragon Research, commented: “The future of enterprise communications isn't just in the cloud; it’s at the edge. By bringing intelligence to the point of presence, Mitel is ensuring that mission-critical AI and automation remain resilient, even when the outside world isn't.”
Mitel Edge is available now and reinforces the company’s focus on intelligent, purpose-built solutions for critical industries. Mitel will demonstrate its enterprise communications portfolio, including Mitel Edge, at Enterprise Connect in Las Vegas, March 10–12, 2026, in executive meeting room #102.
About Mitel
A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries.
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