Coveo, a specialist in AI-Relevance technology, has announced that Milestone Systems has selected the Coveo AI-Relevance™ Platform to enhance its digital ecosystem. Milestone Systems, a global leader in data-driven video technology, provides solutions across sectors including manufacturing, law enforcement, and traffic management. The deployment is designed to modernize website search and content discovery, ensuring that customers can efficiently access product information, solutions guidance, and educational resources within a vast and expanding content catalog.
Milestone Systems has deployed the Coveo AI-Relevance Platform for its global website.
The partnership shifts search from traditional keyword-based models to AI-driven intent understanding.
The platform serves a diverse audience including end users, consultants, integrators, and partners.
Improved content relevance is expected to strengthen self-service and reduce support friction.
Coveo's technology tailors digital experiences across large volumes of diverse industry content.
Milestone Systems utilizes the platform to guide users intuitively to relevant results at scale.
As Milestone Systems continues to expand its digital presence across various industries and use cases, the limitations of traditional keyword-based search became a primary concern. The implementation of Coveo’s AI technology is intended to change the user interaction model at the point of search. By understanding user intent rather than just matching words, the platform minimizes the effort required for users to hunt for specific information, leading to faster and more intuitive results.
"Our website serves a diverse global audience, from end users to consultants, integrators, and technology partners, all looking for different information at different times," said Tanja Myhrvold, head of digital experience at Milestone Systems. "With Coveo, we can quickly deliver a more intuitive and relevant search and discovery experience that strengthens self-service, reduces support friction, and guides users more efficiently to the results they need across our digital ecosystem."
The move to an AI-relevance platform marks a departure from static search pipelines toward a dynamic system capable of scaling with the company's growth. According to Coveo, relevance is defined by the ability to align enterprise-wide content and recommendations with the specific context, preferences, and behavior of the individual user. This level of personalization is critical for managing the complexity of diverse audiences and high volumes of specialized content.
"As Milestone System's digital presence grew across products, industries, and use cases, it became clear that traditional keyword-based search wasn't just limiting scale, it was limiting the experience," said Richard Tessier, co-founder and senior vice president of products at Coveo. "Milestone Systems chose Coveo because AI relevance fundamentally changes what happens the moment a user hits the search box. Instead of forcing users to hunt for information, AI-driven understanding of intent guides them to relevant results faster and more intuitively."
About Milestone
Milestone Systems is a world leader in data-driven video technology used in industries as diverse as manufacturing, airports, law enforcement, retail, traffic management and many more. We provide a clear picture of how to create a safer, better and more prosperous world. Our XProtect video management software, BriefCam AI-powered analytics, and Arcules cloud VSaaS help our customers learn from the past, understand the present, and predict the future. Founded in 1998 and headquartered in Copenhagen, Milestone employs more than 1,500 people worldwide and has been an independent company in the Canon Group since 2014. For more information visit: www.milestonesys.com. For news and other press releases, visit our Newsroom.
About Coveo
Coveo brings superior AI-Relevance to every point-of-experience, transforming how enterprises connect with their customers and employees to maximize business outcomes. Relevance is about moving from persona to person, the degree to which the enterprise-wide content, products, recommendations, and advice presented to a person online aligns easily with their context, needs, preferences, behavior and intent, setting the competitive experience gold standard. Every person's journey is unique, and only AI can solve the complexity of tailoring experiences across massive, diverse audiences and large volumes and variety of content and products.
