Marchex, Inc., a leader in AI and conversational intelligence solutions for revenue acceleration and operational excellence, has announced key executive team updates. CEO Edwin Miller is stepping down to serve as a senior advisor to the Chairman, while Chief Revenue Officer Troy Hartless is appointed President, Chief Corporate and Legal Affairs Officer Francis Feeney becomes Chief Operating Officer, and Senior Vice President Controller Brian Nagle takes on the role of Chief Financial Officer.
Marchex's announcement reflects a strategic shift to capitalize on its expanding AI capabilities and sales pipeline. The company has made significant strides in evolving its business since Edwin Miller joined in February 2023, including the launch of the 'OneStack' initiative that aligned operations and built a more unified organization. These leadership updates position Marchex to deepen customer penetration in B2B2C vertical markets and grow its addressable market through innovative conversational intelligence solutions.
Russell Horowitz, Chairman of Marchex, expressed gratitude for Miller's contributions: “We have made substantial progress in Marchex’s evolution since Edwin joined to lead the Company, and we wish him all the best in his future endeavors. With a growing portfolio of AI products and capabilities that are driving our increasing sales pipeline, Marchex is in a position to expand our customer penetration and grow our addressable market. As we continue in this transition to a future focused on growth, I look forward to working closely with Troy, Frank, Brian and the rest of the team as we continue executing on Marchex’s increasing opportunities and strategic evolution.” This transition underscores the company's readiness to execute on AI-driven opportunities in sales, marketing, and operations.
Edwin Miller highlighted his accomplishments during his tenure: “I am proud of the role that I have played at Marchex since I joined the Company in February of 2023, leading the ‘OneStack’ initiative, the alignment of the business and the building of a more unified organization.” He noted that Marchex is well-positioned for future growth with its AI-driven product offerings and improving operational efficiencies, making it an opportune time for him to pursue new challenges. Miller also thanked the employees for their support throughout his leadership.
Marchex's executive team updates signal a commitment to leveraging AI and conversational intelligence for enhanced customer experiences across omnichannel channels. With new leadership in place, the company is poised to drive revenue growth, optimize operations, and deliver prescriptive analytics solutions to leading brands in key vertical markets, ensuring sustained innovation and market leadership.
Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables sales, marketing, service, operations, and executive teams to optimize customer journey experiences across omnichannel communication channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world’s most innovative and successful brands.
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