Loop, the full-stack AI company tackling the supply chain's systemic data challenge, today launched an expansive suite of capabilities that form the foundation of the Logistics Data Platform (LDP). Loop's Logistics Data Platform, the industry's first AI-native supply chain data system, was purpose-built to tackle the three biggest mandates of modern enterprise logistics teams, featuring brand new capabilities: a new data engine DUX 2.0 provides validated, audited data to accelerate digital transformation; a new Exception Agent helps create frictionless operations; and new Loop Intelligence with an AI Assistant powers advanced decision intelligence.
DUX 2.0 extracts and normalizes cross-operational data for customs, tariff document review, PO matching, and comprehensive audits.
Exception Agent delivers touchless exception management integrating with audits to initiate carrier disputes.
Loop Intelligence AI Assistant allows natural-language queries for financial clarity and network optimization.
Fortune 100 food company achieved 100% audit coverage and surfaced millions in untracked inbound freight costs.
Fast-growing beverage company recovered 2% of total freight spend and reached ~9x ROI within nine months.
Customers include enterprises operating in more than 65,000 retail locations.
For decades, the logistics industry has attempted to tame fragmented, unstructured supply chain data with manual, error-prone processes. Critical information regarding spend, cost to serve, and vendor performance remains trapped in emails, physical documents, and disconnected systems. Core teams are left operating in disjointed realities: transportation struggles to optimize costs, finance lacks visibility into true landed costs, and customer care is stuck in reactive mode. Meanwhile, transformation teams struggle to implement successful AI pilots due to incomplete or poor-quality data. Loop took a disruptive approach by building an AI-native platform from the ground up, combining an extensible data foundation with flexible operational policies for governance.
The Logistics Data Platform uses advanced AI to deliver three primary outcomes. For best-in-class data, DUX 2.0 extracts and normalizes messy data introducing flexibility for customs and tariff document review, purchase order matching for inbound freight visibility, and comprehensive audits of business-specific fields, with built-in AI agents performing extensive checks and autonomous adjustments to deliver high-quality validated data. For frictionless operations, when fueled with trusted data, Loop's AI-powered automation and tailored policies help shippers streamline operations, with the new Exception Agent delivering touchless exception management integrating directly with the audit to initiate disputes with carriers, resolve carrier questions, and ensure correct payments. For decision intelligence, new Loop Intelligence turns company data into strategic power delivering immediate financial clarity, network optimization, and accelerated dispute resolution, with an Intelligence AI Assistant allowing natural-language prompts to surface key insights.
For enterprise shippers navigating today's challenging economic environment—facing rising carrier costs, compressed margins, and ever-growing supply chain complexity—the imperative is clear: finance and operations teams must do more with the resources they have. Automation and AI are only as powerful as the data foundation they operate on. With this launch, Loop fundamentally shifts from a platform that helps humans work faster to an autonomous system that executes complex logistics strategies on their behalf, delivering the pristine data foundation required to bring agentic AI to the supply chain.
About Loop
Loop is a full-stack, verticalized AI platform for logistics and supply chains. The company helps enterprises turn fragmented operational and financial data into better visibility, tighter cost control, and stronger decision-making across logistics, finance, and supply chain workflows. Founded by Matt McKinney and Shaosu Liu, Loop began in freight audit and payment and has expanded from that foundation into a broader platform for logistics data and enterprise intelligence.
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