LogRocket, an AI-first session replay and product analytics platform, has released Ask Galileo—an AI-powered chat interface that answers any question about users’ digital experiences in seconds. By analyzing session replays, customer feedback, support tickets, product changes, and data from across the stack, Galileo proactively identifies friction points, conversion impacts, and fixes, eliminating manual hunting across tools in product analytics and user experience optimization.
Quick Intel
LogRocket’s Galileo AI transforms how product teams investigate and resolve user experience issues, shifting from time-consuming manual analysis to conversational, data-grounded intelligence in SaaS product development and analytics workflows.
Traditional debugging of conversion drops, bottlenecks, or errors often involves piecing together insights from session replays, dashboards, feedback tools, and analytics platforms. Ask Galileo streamlines this by allowing teams to ask plain-English questions and receive synthesized, actionable responses informed by comprehensive product data.
Examples of real user queries include identifying monthly conversion declines, pinpointing app bottlenecks, or calculating payment error rates in the last 24 hours. Galileo references actual sessions and data sources, showing its reasoning for trust and verification.
Galileo builds a rich understanding of applications by continuously processing:
This unified view enables proactive surfacing of issues and precise answers without switching contexts.
Ask Galileo integrates seamlessly into daily workflows:
Teams can embed Galileo into automated processes, such as summarizing helpdesk experiences, monitoring post-release impacts, or enriching CRM notes for sales and customer success.
Product teams at Kaplan and Parts Town report significant efficiency gains.
Eitan Dantzig, VP, Product Management - Supplemental Education, at Kaplan, stated: “Ask Galileo has become immediately invaluable to my team. We can now have a conversation with our data. This has put deeper insights about our users’ behavior at our fingertips. It even allows us to ask things like, ‘our customers are reporting an endless spinner, can you find that?’ Galileo finds the issue, shows you what it looks like, how often it’s happening, and even how to fix it.”
Sam Brewer, VP Ecommerce at Parts Town, added: “Ask Galileo was really helpful during our release of the new SnapScan barcode scanning feature. Being able to drill down with specific questions helped us quantify user adoption and analyze user journey impact. We didn’t have to comb through sessions or dashboards on our own; Galileo did it for us.”
LogRocket reports Galileo achieving roughly 90% accuracy on queries through combined customer feedback and human review scoring. The platform’s evolution—from heavy human-in-the-loop reliance to strong agentic performance—demonstrates progress in making AI genuinely useful for daily product work.
Matt Arbesfeld, LogRocket Co-founder and CEO, stated: “AI-generated code is creating features and complexity faster than ever. The teams that win will be the ones whose intelligence finds them wherever they work, so they can move faster. Galileo watches every session, reads every ticket, and monitors your app so it can show what matters before you think to ask, or instantly provide an answer to your burning questions.”
Ask Galileo is now available to LogRocket users, reinforcing the platform’s focus on AI-powered, proactive user experience intelligence for SaaS, product, and analytics teams.
About LogRocket
LogRocket is the AI-first session replay and product analytics platform. Stop manually watching session replays; Galileo AI does it for you, watching every session, reading user feedback, and tracking product changes to proactively surface what's impacting users before it affects your business. Teams can ask Galileo any question about their users' experience and get answers in seconds, or integrate it into agentic workflows via MCP across tools like Claude, ChatGPT, Slack, and more. The company’s AI-powered platform allows its 3,000+ global customers to provide an optimal user experience every time. Founded in 2016 in Boston, MA, the company is backed by Battery Ventures, Delta-v Capital, and Matrix Partners.
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