.jpg)
LogicMonitor, the AI-first hybrid observability platform powering the next generation of digital infrastructure, has announced major enhancements to its LM Envision platform. These include innovations in AI agents with Edwin AI, the general availability of LM Uptime and Dynamic Service Insights, upcoming support for Oracle Cloud Infrastructure (OCI), and a new simplified pricing model. Together, these capabilities provide enterprises with the foresight to prevent outages, ensure service-level health, and accelerate resolution across complex hybrid environments.
Edwin AI now offers predictive capabilities at scale, enabling IT teams to automate remediation steps and achieve measurable improvements within the first hour. Customers report significant reductions in alert noise and incidents, allowing a shift from reactive to proactive operations. This foresight safeguards uptime, frees resources for innovation, and addresses alert fatigue in complex environments. Saba Maroun, Chief Customer Services Officer at Nexon Asia Pacific, shared: “Edwin AI is a trusted member of our team, always on and relentlessly reliable. Edwin AI has taken hours off our weekly workload and empowered us to make smarter, faster decisions with confidence.”
Now generally available, LM Uptime and Dynamic Service Insights extend observability beyond infrastructure to map technology performance directly to business services. This provides IT leaders with early issue detection, SLA adherence, and customer experience protection across on-premises, cloud, and edge systems. These tools help articulate the business impact of IT work, ensuring operations remain predictable and resilient.
Upcoming OCI monitoring, set for general availability in October, broadens LogicMonitor's multi-cloud support to include AWS, Azure, GCP, and OCI. This unification eliminates tool sprawl, offering comprehensive visibility for every workload in a single platform, simplifying management in hybrid environments.
The new pricing model, based on flexible Hybrid Units, introduces three packages—Essentials, Advanced, and Signature—to align with customer growth. This predictable structure scales observability across devices, cloud instances, wireless, and PaaS resources without added complexity, making adoption easier for enterprises.
Christina Kosmowski, CEO of LogicMonitor, emphasized the strategic value: “IT leaders are overwhelmed by alert fatigue, rising complexity and outdated, reactive operations. That model no longer works. With Edwin AI and our new service-level intelligence, we are giving teams the foresight to anticipate issues, prevent disruptions and keep their businesses running predictably and resiliently. In a world where downtime can cost millions an hour, proactive IT is not just smart, it is a business imperative.” Garth Fort, Chief Product Officer at LogicMonitor, added: “Observability is no longer optional. It is the foundation of resilient, efficient and sustainable digital infrastructure. With expanded service intelligence and predictable, simplified pricing, we are helping enterprises unify visibility, accelerate resolution and scale observability without unnecessary complexity. This positions our customers to thrive in the AI era.”
These enhancements position LogicMonitor as a leader in AI-first observability, enabling enterprises to protect margins, accelerate innovation, and deliver exceptional digital experiences. The new Edwin AI, Dynamic Service Insights, and LM Uptime are available immediately, with OCI monitoring in October.
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.