LocaliQ ANZ has launched its next-generation AI Voice Agent as a powerful addition to Dash by LocaliQ, an AI-powered lead management platform. The new feature helps businesses capture and convert enquiries in real time through seamless voice interactions.
LocaliQ ANZ launches AI Voice Agent within Dash platform to handle inbound calls 24/7 with natural, human-like conversations .
LocaliQ data shows approximately 1 in 4 inbound calls go unanswered, often from high-intent customers ready to buy .
Integrated AI Scheduler enables instant appointment booking during calls based on real-time availability .
Key capabilities include conversational AI, call transcription, real-time lead scoring, sentiment analysis, and intent analysis .
The solution is designed specifically for small and medium businesses to reduce missed opportunities and accelerate lead conversion .
Dash actively works to convert leads, unlike traditional call handling or basic automation tools.
“Across Australia and New Zealand, local businesses work hard to generate enquiries, but too many opportunities are still lost, simply because no one is available to answer the phone or manage bookings in the moment,” said Rooman Osmany, Head of Product at LocaliQ ANZ.
LocaliQ data shows that around 1 in 4 inbound calls go unanswered, often from high-intent customers ready to buy. Dash addresses this by ensuring every call is answered, even outside business hours, helping businesses stay responsive around the clock.
Powered by advanced conversational AI, the AI Voice Agent engages customers instantly through natural, human-like conversations. It can answer questions, qualify leads, handle common objections, and guide prospects through the next step, whether that’s booking an appointment or requesting a quote.
Unlike traditional call handling or basic automation tools, Dash doesn’t just capture leads, it actively works to convert them. To further close the gap between enquiry and conversion, Dash includes an integrated AI-powered Scheduler that allows customers to book appointments instantly during a call, removing the back-and-forth and reducing drop-off.
Key capabilities include:
“With Dash Voice Agent and Scheduler, we’re removing the gap between a customer raising their hand and a business being able to respond helping SMBs capture and convert leads instantly” said Rooman Osmany.
The AI-powered features embedded across the customer journey enable businesses to respond smarter, move faster, and convert more leads into revenue.
About USA TODAY Co., Inc.
USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. Our mission is to inspire, inform, and connect audiences. As a media and digital marketing solutions company we are focused on sustainable growth. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver trusted unbiased journalism when and where consumers want it. LocaliQ, our digital marketing solutions brand, supports small and medium-sized businesses with innovative digital marketing products and solutions.
About LocaliQ ANZ
LocaliQ ANZ is an AI-powered marketing platform helping businesses across Australia and New Zealand attract, convert and retain customers more effectively. As a subsidiary of USA TODAY Co. LocaliQ combines both global expertise with local market insight to transform how businesses connect with the audience that matters the most. Powered by proprietary AI technology, LocaliQ leverages data and real-time insights to optimise cross-channel marketing and deliver highly relevant customer experiences. Its comprehensive platform brings together AI-driven lead management, digital agents, marketing automation and advanced reporting tools, all in one place. In today's rapidly evolving digital landscape, LocaliQ is on mission to help businesses grow and thrive, empowering the communities they serve.
