LoanPro, the modern lending and credit platform, today announced results from an AI-native summary interface built in partnership with AllCloud and Amazon Web Services, reducing customer call times by up to 15% for agents using the tool. The partnership with AllCloud brings real-time borrower context to loan servicing agents, reducing internal support tickets and maintaining a compliant record of every agent interaction. The announcement was made from Salt Lake City.
Loan servicing agents have traditionally had to piece together a borrower's full account history, payment records, missed payments, returned fees, by hand during live calls, slowing resolution times and adding friction to already difficult conversations. Through the AWS Generative AI Innovation Center, LoanPro worked with AllCloud to build an interface powered by Anthropic's Claude that turns raw account data into a clear readable borrower story agents can act on immediately.
The tool gives agents ability to talk to the loan, surfacing account details in plain language rather than requiring them to navigate multiple systems and screens. It also maintains a compliant record of every action an agent takes while on a call, giving lenders a full audit trail of the interaction.
"Agents shouldn't have to hunt for answers while a borrower is waiting on the line," said Colin Terry, Chief Product Officer at LoanPro. "This gives them the full picture instantly, so the conversation can focus on solving the borrower's problem instead of finding the information to solve it."
The interface closes gap between enormous amounts of lender data and moment of need, delivering real-time conversational view into loan itself when borrower needs answer.
"Lenders are sitting on enormous amounts of data that's hard to act on in the moment," said Peter Nebel, CTO at AllCloud. "We built this with LoanPro to close that gap – giving agents a real-time, conversational view into the loan itself, right when a borrower needs an answer."
Since launching the tool, LoanPro has seen corresponding drop in internal support ticket volume, as agents and lenders resolve issues directly through interface rather than escalating. Case study detailing AllCloud and AWS success with LoanPro is available.
About LoanPro
LoanPro is a modern, API-first lending and credit platform that automates the entire loan lifecycle, from origination to payoff. Founded in 2015, LoanPro allows financial institutions, auto lenders, and credit providers to automate workflows, process payments, underwrite applications, and manage collections.
