Lightspeed Voice has launched NOVA Pro, an upgraded version of its AI-powered communications assistant focused on turning business phone calls into structured operational intelligence rather than just transcripts and summaries.
The platform adds several customizable AI workflow features aimed at businesses that rely heavily on phone conversations:
The company says NOVA Pro is designed for industries where calls are operationally critical, including:
The announcement reflects a broader trend in enterprise AI:
Instead of simply recording calls, platforms like NOVA Pro are increasingly trying to:
The launch also aligns with a wider market shift seen across many recent enterprise AI announcements:
Unlike generic meeting assistants, NOVA Pro appears positioned as a communications intelligence platform specifically integrated into business telephony workflows.
The product builds on the original NOVA release from 2024, which included:
According to the company, that earlier product received industry recognition including AI and unified communications awards.
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