Lightspeed Commerce Inc. has announced the appointment of Bhawna Singh as Chief Technology Officer, signaling a strategic reinforcement of its technical leadership. Alongside this executive appointment, the company is rolling out a series of product innovations powered by artificial intelligence and deeper ecosystem integrations. These updates are designed to help merchants in the retail and hospitality sectors manage rising operational costs and labor shortages while improving customer experiences across multiple channels.
Executive Leadership: Former Okta and Glassdoor executive Bhawna Singh joins Lightspeed as the new Chief Technology Officer.
AI Roadmap Acceleration: Singh will lead the integration of conversational assistants and AI-driven decision-making tools across the platform.
Retail Enhancements: New features include a direct Faire wholesale integration and AI-powered inventory entry via Optical Character Recognition (OCR).
Hospitality Innovation: A new AI Menu Import tool allows restaurants to digitize physical menus instantly using photos or sketches.
Operational Efficiency: Updates to POS navigation and the expansion of Mobile Tap in Quebec aim to reduce training time and increase table turns.
Market Expansion: Lightspeed continues to scale its unified omnichannel platform across more than 100 countries.
Bhawna Singh brings over 25 years of experience in platform transformation and global engineering to Lightspeed. Her background includes serving as CTO at Okta, where she managed technology strategy for a global identity platform, and as CTO at Glassdoor. In her new role, Singh will work alongside Chief Product Officer John Shapiro to accelerate Lightspeed’s AI roadmap, which recently saw the launch of conversational assistants for both retail and restaurant merchants.
"Merchants today are navigating extraordinary complexity and the technology they rely on has to work harder, scale faster, and deliver measurable outcomes," said Bhawna Singh, Chief Technology Officer at Lightspeed. "What drew me to Lightspeed is the opportunity to build a platform that truly integrates every dimension of a commerce business; from the point of sale, to payments, inventory, and beyond. I'm here to make sure Lightspeed's technology leads the way."
The latest product wave introduces several AI-driven tools specifically for retailers. The Faire integration allows for a seamless connection to the global wholesale marketplace, automatically syncing product data and images to reduce manual labor. Additionally, an AI-powered OCR tool streamlines inventory onboarding by digitizing product data from physical documents. To drive revenue, Lightspeed now utilizes AI to provide personalized brand recommendations within its marketplace based on a merchant’s order history.
For the hospitality sector, Lightspeed has introduced an AI Menu Import tool that digitizes menus from photos or hand-drawn notes, automatically organizing items, modifiers, and accounting groups. To enhance the guest experience and operational speed, the company has also redesigned its POS navigation for mobile devices and expanded its Mobile Tap solution to Quebec. This allows restaurant staff to handle orders and payments in one continuous flow, which is critical for maximizing revenue during peak hours.
"Bhawna is exactly the kind of technology leader Lightspeed needs at this stage of our journey," said Dax Dasilva, Founder and Chief Executive Officer at Lightspeed. "She has a rare combination of deep engineering expertise and the strategic instinct to move fast, and that's critical as we accelerate our AI roadmap and deepen the integration across our platform."
About Lightspeed
Lightspeed is the POS and payments platform powering businesses at the heart of communities in over 100 countries. As the partner of choice for ambitious retail, golf and hospitality entrepreneurs, Lightspeed helps businesses accelerate growth, deliver exceptional customer experiences, and run smarter across all channels and locations.
With fast, flexible omnichannel technology, Lightspeed brings together point of sale, ecommerce, embedded payments, inventory, reporting, staff and supplier management, financial services, and an exclusive wholesale retail network. Backed by insights, and expert support, Lightspeed helps businesses run more efficiently and focus on what they do best.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD), with teams across North America, Europe, and Asia Pacific.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.