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Lenovo, a global technology leader, has introduced new agentic AI capabilities within its AI-Enabled Workforce portfolio, encompassing devices, services, and lifecycle solutions designed to transform AI investments into quantifiable business outcomes. As enterprises transition from AI experimentation to widespread implementation, Lenovo's solutions enable the deployment of digital agents that autonomously handle workflows, automate routine tasks, and facilitate informed decision-making, all within robust security parameters.
Agentic AI represents a fundamental evolution in enterprise operations, shifting from isolated tools to integrated systems that augment human capabilities. Lenovo's portfolio addresses this by embedding AI at the device, service, and infrastructure levels, allowing organizations to realize immediate value through automation and intelligence. Backed by IDC projections of doubled productivity by 2027, these capabilities enable teams to reallocate efforts from mundane tasks to strategic initiatives, fostering innovation and efficiency across sectors.
“Agentic AI is more than a technology shift, it’s a workforce shift,” said Rakshit Ghura, VP and General Manager of Digital Workplace Solutions, Lenovo. “With agentic AI anchoring our broader AI-Enabled Workforce portfolio, we’re helping organizations turn industry projections into real outcomes, unlocking higher productivity, strengthening protection, and delivering measurable ROI faster than ever.”
Unlike fragmented offerings, Lenovo's end-to-end approach ensures seamless interoperability, accelerating adoption while maintaining sustainability and trust—critical for enterprises scaling AI responsibly.
The portfolio rests on three core pillars to create adaptive, efficient, and secure environments. Personalization leverages agentic AI and the Care of One platform to customize technology and support, reducing tickets by up to 30% and enhancing employee satisfaction through adaptive workflows. Operational simplification comes via AI PCs like the ThinkPad X1 Carbon and X9, equipped with dedicated processors and ThinkShield security; deployments have shown 10x performance boosts for Scyne and $40,000 savings for Staples in initial phases.
Protection and adaptability are fortified through expanded TruScale Device as a Service, an outcomes-based model combining devices, management, and refresh options under one contract. It lowers upfront costs, supports sustainability via the Carbon Impact Portal, and enforces zero-trust protections, achieving up to 57% per-seat savings while bolstering resilience.
“Every employee benefits from devices that learn and adapt to how they work,” said Tom Butler, Vice President Commercial Portfolio and Product Management, Intelligent Devices Group, Lenovo. “By embedding AI at the silicon and system level, Lenovo AI PCs redefine the experience – faster, safer, and more intuitive – while connecting seamlessly with our agentic AI and lifecycle services to drive enterprise productivity at scale.”
Lenovo AI PC Services, including role-based setups, training, and 24/7 Premier Support Plus with AI-human hybrid assistance, further streamline integration. Managed Services optimize utilization, ensuring consistent productivity.
Lenovo provides a full lifecycle of AI Services to guide enterprises: AI Discover workshops identify use cases and roadmaps; AI Advisory ensures strategic alignment; AI Fast Start validates ROI within 90 days; and AI Deploy & Manage integrates solutions with ongoing optimization and governance for reliable, ethical scaling.
“At Lenovo, we see services as the bridge between the promise of AI and real customer outcomes,” said John Stamer, VP and General Manager of Global Product Services and Sustainability Services, Lenovo. “That’s why we’ve built solutions that simplify deployment, improve operational efficiencies, and give every employee the right tools and support to succeed.”
Real-world applications, such as ST Logistics' warehouse automation, demonstrate impact: “By collaborating with Lenovo, we gained access to cutting-edge AI-powered solutions that complement ST Logistics’ vision for smarter, sustainable logistics. Lenovo’s expertise, combined with our strategic direction, enabled the successful automation of our warehouse logistics,” said Hamarian Mohamad, General Manager, Homeland Security, ST Logistics.
Security underpins Lenovo's offerings, with ThinkShield architecture integrating hardware safeguards, firmware checks, and AI endpoint defenses to counter emerging threats. Amid reports that 60% of IT leaders feel unprepared for AI agent risks and 90% lack confidence against AI attacks, ThinkShield—supported by Lenovo's top-ranked supply chain—extends protections from manufacturing to cloud. Meta affirms: “ThinkShield Supply Chain Assurance significantly boosts trust in the authenticity and integrity of our hardware.”
Lenovo's AI-Enabled Workforce equips enterprises to meet IDC's forecast of 40% Global 2000 adoption by 2027, delivering a trusted foundation for AI-driven performance and growth.
Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services.
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