Vonage announced that LanguageLine Solutions, a global on-demand language services provider, has partnered with Vonage to transform how humans connect through video interpretation. Leveraging programmable video capabilities via the Vonage Video API, LanguageLine developed LanguageLine Video Interpreting, a solution that brings visual cues and facial expressions to on-demand video remote interpretation services.
LanguageLine Video Interpreting available in nearly 50 languages including ASL and BSL.
Vonage Video API enables face-to-face video interpretation with security and reliability.
Enterprises report faster connection times and higher user satisfaction.
SIP Interconnect enables integration into existing telemedicine applications.
Replaces traditional voice-only solutions for more effective patient-provider communication.
Serves healthcare, legal, government, and customer support industries.
This innovation enables organizations in healthcare, legal, government, and customer support to provide more accessible, personalized face-to-face services that build trust, reduce misunderstandings, and improve customer and patient experiences during their most vulnerable moments. Today, LanguageLine offers on-demand video interpretation in nearly 50 languages, including American and British Sign Language. With the addition of embedded, programmable video capabilities through Vonage Video APIs, LanguageLine enables face-to-face video interpretation that is personal and responsive while maintaining security and reliability.
The combination of Vonage technology with LanguageLine's on-demand video interpreting services has produced measurable results, with enterprises using the platform reporting faster connection times and higher satisfaction among non-English-speaking users, particularly in industries where time-sensitive interactions are critical. The collaboration also enables LanguageLine to integrate video-based interpretation directly into existing telemedicine applications using the Vonage Video API SIP Interconnect. This approach replaces traditional voice-only solutions, delivering a more effective experience for patients and providers when an interpreter is needed.
Conclusion
As Simon Yoxon-Grant, President and CEO of LanguageLine Solutions, stated: "Equity begins when someone can speak and truly be understood. With the addition of real-time, interactive video embedded directly into the LanguageLine platform, Vonage Video API allowed us to create a deeper, more human experience that makes real lives better."
Christophe Van de Weyer, President and Head of Business Unit API at Vonage, added: "Vonage Video APIs have enabled LanguageLine Solutions to break communication barriers and foster deeper engagement for its enterprise customers. The partnership with LanguageLine Solutions showcases the adaptability and reliability of Vonage Video API solution as a means of bringing people together by enabling powerful, real-time video experiences."
About Vonage
Vonage, a part of Ericsson, creates technology that empowers enterprises and equips developers to lead in the next era of digital transformation. Its AI-powered platforms and tools enable new value creation and innovative customer experiences across mobile networks and the cloud. The company's technology portfolio includes Network APIs, CPaaS, CCaaS, and UCaaS solutions. Trusted by enterprises across industries and embraced by developers around the world, Vonage is committed to reimagining every digital interaction. Vonage is a wholly-owned subsidiary of Ericsson (NASDAQ: ERIC) and operates within Ericsson Group Business Area Global Communications Platform (BGCP).
About LanguageLine Solutions
LanguageLine has been the world's foremost provider of language access solutions since 1982. The company offers professional interpretation via phone, video, and onsite delivery, as well as written translation, localization, and testing and training for bilingual staff and interpreters. With nearly 40,000 linguists worldwide, LanguageLine is committed to enabling communication and fostering understanding every day of the year. It is the trusted partner of the Fortune 100, top hospital systems, and government agencies across English-speaking countries.
TechIntelPro empowers B2B technology decision-makers with the latest industry trends, deep insights, leadership perspectives and actionable intelligence to drive both organizational and professional milestones—and thrive on the tech pulse.