KredosAi, a leader in AI-powered customer engagement, has partnered with UScellular to launch Rich Communication Services (RCS) in full production, revolutionizing contact strategies for past-due customers. This milestone, announced on July 10, 2025, leverages KredosAi’s AI-driven platform to deliver personalized, branded messaging, enhancing trust and driving better payment outcomes for enterprises.
KredosAi’s RCS launch for UScellular marks a significant advancement in customer communication, moving beyond traditional SMS to deliver rich, interactive messaging. Unveiled at Mobile World Congress 2025, the platform now sends hundreds of thousands of RCS messages daily, utilizing AI to create highly personalized experiences. RCS features like rich media, read receipts, and interactive elements elevate customer trust and satisfaction, making it the gold standard in modern messaging.
“Our launch of RCS into production for our service provider customers is a transformational step,” said Balaji Sridharan, CEO of KredosAi. “This is about meeting customers where they are, with communications that feel personal, trustworthy, and native. Enterprises can now provide a premium experience that builds trust, improves outcomes, and reflects the strength of their brand.”
By embedding RCS into its proprietary AI platform, KredosAi enables enterprises to connect with customers through timely, intelligent messaging that drives action. With support for Apple’s iOS 18 RCS rollout and widespread Android compatibility, the platform offers a seamless, app-like experience across all devices without requiring separate app downloads. This cross-platform capability ensures UScellular can engage customers effectively, enhancing the payment process for past-due accounts.
UScellular, the fourth-largest U.S. wireless carrier, is leveraging RCS to transform its past-due communication strategies. “At UScellular, we’re committed to putting customers first by delivering meaningful innovation and exceptional value. That’s why we’re excited about the potential for RCS to transform our past-due communication strategies with hyper-personalized, timely interactions that meet customers’ needs and create value for the business,” said John Stevenson, Senior Director of Financial Services for UScellular. This partnership underscores UScellular’s focus on fostering trust and transparency through advanced technology.
KredosAi’s RCS implementation helps enterprises like UScellular improve customer retention and payment outcomes by combining human-centered AI with behavioral economics. The platform’s proprietary AI model learns from customer behavior, enabling personalized engagement that prevents disconnections and boosts loyalty. Following over 2X growth in 2024, KredosAi is poised to double again in 2025, driven by investments in product innovation and global expansion.
The collaboration between KredosAi and UScellular sets a new standard for customer engagement in the telecommunications industry. By deploying RCS at scale, they are enhancing the customer experience for past-due accounts, fostering trust, and driving measurable business results. As RCS adoption grows, KredosAi’s AI-driven approach positions it as a leader in transforming enterprise communication.
KredosAi combines human-centered AI and behavioral economics to provide enterprises the capability to deliver personalized, outcome-driven customer experiences to late paying customers. By preserving the relationship between companies and their customers, KredosAi helps prevent disconnections and increases retention rates using a proprietary AI model that learns from customer behavior and empowers customers to take action.
UScellular is the fourth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed to help customers stay connected to the things that matter most. The Chicago-based carrier provides a strong, reliable network supported by the latest technology and offers a wide range of communication services that enhance consumers’ lives, increase the competitiveness of local businesses and improve the efficiency of government operations. Through its After School Access Project, the company has donated more than $30 million in hotspots and service to help youth connect to reliable internet.
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