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Kore.ai, a global pioneer in enterprise AI, has been recognized as a Leader in the Gartner Magic Quadrant for Conversational AI Platforms, 2025. This prestigious accolade highlights Kore.ai’s robust platform capabilities, scalability, and adaptability in the fast-evolving conversational AI market. The recognition underscores the company’s ability to empower enterprises with innovative AI solutions that drive business outcomes across various industries.
Kore.ai named a Leader in Gartner Magic Quadrant for Conversational AI, 2025.
Rated highest for Ability to Execute and Completeness of Vision.
Excels in GenAI enablement, multi-agent orchestration, and process automation.
Offers scalable business model with tiered licensing and minimal reliance on services.
Supports diverse use cases like customer and employee self-service automation.
Partners with Microsoft, AWS to enhance enterprise AI adoption globally.
The Gartner report praised Kore.ai for its feature-rich platform, which excels in generative AI enablement and process management for conversational AI agents. The Kore.ai Agent Platform enables enterprises to build sophisticated multi-agent systems for service, work, and process automation across various business functions. This comprehensive approach allows organizations to streamline operations and enhance customer and employee experiences through AI-driven solutions.
Kore.ai’s scalable business model, centered on tiered licensing and usage fees, minimizes reliance on professional services, making it a cost-effective solution for enterprises. The company has tripled its workforce since 2021, investing heavily in employee development and partner enablement. “We believe this recognition as a Leader in Gartner’s Magic Quadrant validates our comprehensive approach to conversational AI, multi-agent orchestration, and generative AI enablement that enables enterprises to reimagine business operations with AI,” said Raj Koneru, Founder and CEO of Kore.ai.
The platform supports key use cases, including employee self-service, customer self-service automation, and orchestration of multiple conversational AI applications. Its AI for Service streamlines omnichannel support in contact centers, while AI for Work enhances enterprise search and employee-facing assistants. “What sets our platform apart is the full spectrum of development options we provide – from no-code solutions for business users to pro-code capabilities for developers,” said Prasanna Arikala, CTO and Head of Product at Kore.ai. The platform’s native DialogGPT model, AI marketplace, and governance tools further enable safe and scalable AI deployment.
Kore.ai’s solutions are transforming industries like healthcare and retail. “We are leveraging AI technology and innovation to make health care easier to navigate, more efficient and affordable, and to enhance customer and employee experiences,” said Anne Hoverson, VP Digital Transformation & IT PMO at GuideWell. Similarly, OneSpaWorld’s CIO, Charles Rivera, noted, “We chose Kore.ai because of its proven ability to deliver at scale today, while also providing a platform that evolves with the future of AI.” These partnerships highlight Kore.ai’s ability to meet evolving customer expectations.
Through collaborations with Microsoft, AWS, and Inception (G42 Company), Kore.ai accelerates AI adoption for global enterprises. The platform offers a wide selection of native, third-party, and open-source LLMs, with robust support for fine-tuning, lifecycle management, and guardrails. Its intuitive drag-and-drop interface and multi-channel integration further enhance workflow building and process planning. Kore.ai’s recent recognition in Gartner’s Emerging Market Quadrants for Generative AI Engineering and Productivity Tools reinforces its leadership in AI innovation.
Kore.ai’s position as a Leader in the Gartner Magic Quadrant reflects its commitment to delivering scalable, innovative, and impactful AI solutions. By empowering enterprises to deploy conversational AI safely and effectively, Kore.ai is redefining business operations and driving measurable value across industries.
Kore.ai is a leader in enterprise AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. Kore.ai takes an agnostic approach to models, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, Kore.ai helps them navigate their AI strategy.
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