Kore.ai, a global leader in enterprise AI solutions, released its Practical Insights from AI Leaders report, highlighting that while 71% of enterprises are using or piloting AI, only 30% are ready to scale it across their organizations. Based on a survey of 1,000 senior business and technology leaders across 10 countries, the study identifies key barriers and strategies for achieving enterprise-wide AI impact.
Adoption Rate: 71% of enterprises use or pilot AI; only 30% are ready to scale.
Investment Plans: 89% plan to increase AI budgets in 2025, with 75% allocating up to 50% of IT budgets.
Major Barriers: AI talent shortage (44%), unpredictable LLM costs (42%), and data privacy/compliance concerns (41%).
Key Strategies: Invest in AI talent (66%), data quality (51%), security (40%), and IT infrastructure (37%).
Preferred Approach: 72% favor buying and customizing AI solutions over in-house development.
Top Use Cases: Business process orchestration (44%), workforce productivity (31%), customer experience (24%).
The report reveals a significant gap between AI experimentation and scalable deployment. While 71% of enterprises are actively using AI across multiple departments, only 30% have the infrastructure, talent, and governance to achieve broad impact. “AI is no longer experimental, it’s foundational,” said Raj Koneru, Founder and CEO of Kore.ai. Key challenges include:
Lack of AI Talent (44%): Shortages of skilled professionals hinder effective AI implementation.
Unpredictable LLM Costs (42%): Budgeting for large language models remains a challenge.
Data Privacy and Compliance (41%): Regulations like GDPR and CCPA complicate AI strategies.
To overcome these hurdles, AI leaders are focusing on:
Talent Acquisition (66%): Hiring internal and external AI experts to build expertise.
Data Quality Improvement (51%): Ensuring accurate and accessible data for AI systems.
Security Enhancements (40%): Strengthening solutions to protect sensitive data.
Infrastructure Upgrades (37%): Building scalable, AI-ready IT environments.
Notably, 72% of respondents prefer purchasing and customizing AI solutions over building in-house, prioritizing ease of deployment, compliance, and integration. Successful firms are scaling GenAI, LLMs, and conversational AI, while piloting multi-modal AI, retrieval-augmented generation (RAG), and agentic AI.
The study identifies key areas where AI delivers measurable ROI, including operational efficiency, output quality, employee productivity, customer satisfaction, and reduced time-to-completion:
Business Process Orchestration (44%): Automating operations, compliance, and risk management.
Workforce Productivity (31%): Enhancing task automation and employee support.
Customer Experience (24%): Improving support and self-service capabilities.
A cohesive, organization-wide AI strategy is critical, with 71% of leaders emphasizing the need for focused application and measurable outcomes.
The enterprise AI market is projected to grow to $110B by 2030 (Statista, 2025), driven by demand for automation. Kore.ai, recognized in Gartner’s 2025 Critical Capabilities for Conversational AI, serves over 200 enterprises, including Coca-Cola and AT&T, with its no-code platform. The findings echo Intuit’s 2025 survey, where 81% of accountants noted AI-driven productivity gains. However, talent shortages and compliance risks, as highlighted in Deloitte’s 2025 AI report, remain critical challenges.
Kore.ai is a leader in enterprise AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. Kore.ai takes an agnostic approach to models, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe.
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