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Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a research study examining providers supporting the shift from traditional Workday implementations to AI-powered and experience-led platform capabilities. The study results will be published in a series of comprehensive ISG Provider Lens reports, called Workday Ecosystem, scheduled to be released in October 2026.
ISG launches research study on Workday ecosystem service providers across U.S., Europe, and Asia Pacific.
Reports to be published in October 2026 covering transformation, deployment, optimization, and innovation services.
ISG has distributed surveys to more than 75 Workday ecosystem service providers.
Four quadrants: Transformation Services, Deployment and Integration Services, Performance and Optimization Services, Innovation on Workday.
ISG serves more than 900 clients, including 75 of world's top 100 enterprises.
ISG founded in 2006 with 1,500 professionals worldwide.
The Workday ecosystem is shifting from a focus on enterprise resource planning (ERP) implementations to a platform-centric services market encompassing industry-specific innovation and ongoing value creation. Enterprises are increasingly using Workday to orchestrate workflows, insights and experiences, supported by AI, extensibility and ecosystem innovation, and are seeking providers that can deliver platform expertise, domain knowledge and continuous optimization.
“Enterprises are reimagining Workday not simply as a system of record, but as a strategic platform for enabling more intelligent, adaptive and connected operations,” said Namratha Dharshan, chief business leader, ISG. “Providers that combine platform fluency with innovation and long-term value realization will increasingly shape how successful organizations will be in modernizing business operations and maximizing their Workday investments.”
Transformation Services: Evaluating providers that deliver enterprise-wide transformation through strategy, roadmap design, operating model change and adoption enablement on the Workday platform.
Deployment and Integration Services: Assessing providers implementing, configuring and integrating Workday solutions across enterprise environments using structured methodologies, accelerators and scalable architectures.
Performance and Optimization Services: Covering providers that deliver application management, enhancements, automation and continuous improvement to maintain stability and optimize performance.
Innovation on Workday: Evaluating providers building AI-enabled, industry-specific and extensible solutions natively on the platform to enable intelligent workflows and differentiated outcomes.
Geographically focused reports from the study will cover the global Workday ecosystem and examine products and services available in the U.S., Europe and Asia Pacific. ISG analysts Ashwin Gaidhani (U.S.), Gaurang Pagdi (Europe) and Megha Dodke (Asia Pacific) will serve as authors of the reports.
Enterprise buyers will be able to use the reports' insights to evaluate their current vendor relationships, identify potential new engagements and compare available offerings. ISG advisors will use the research to guide clients through increasingly complex transformation and platform investment decisions.
A list of identified providers and vendors and further details on the study are available in the digital brochure. Companies not listed as Workday ecosystem service providers can contact ISG and ask to be included in the study. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions.
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide.
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