Information Services Group (ISG), a global AI-centered technology research and advisory firm, has launched a research study examining service providers helping power and utilities enterprises in North America and Europe adopt AI-enabled services and solutions to strengthen grid resilience and operating efficiency. Power and utilities enterprises are modernizing infrastructure in multiple ways amid increased operational challenges. Service providers are increasingly important as utilities update grids and use AI and data platforms to make faster, better decisions.
ISG launches study on power and utilities service providers for AI-enabled grid modernization.
Reports to cover process/customer experience management, enterprise asset management, smart metering, and transformation consulting.
Study results to be published in December 2026 in ISG Provider Lens reports.
Surveys distributed to 150+ power and utilities service providers.
Four quadrants: Process/CX Management, Enterprise Asset Management, Smart Metering, Technology/Transformation Consulting.
Reports to cover North America and Europe.
The power and utilities industry is undergoing a broad transformation as electrification accelerates and AI-enabled demand growth increases pressure on infrastructure. Utilities in North America and Europe must meet rising electricity demand while maintaining affordability, reliability and progress toward decarbonization. Enterprises are investing in grid modernization, distributed energy resources orchestration, battery storage and microgrids. To manage increasingly connected IT and operational technology environments, they are using cloud platforms, intelligent control centers and cybersecurity-by-design approaches.
The research team will produce four quadrants representing the services and solutions typical power and utilities enterprises are buying. Process and Customer Experience Management evaluates providers of intelligent business process management, meter-to-cash, customer service and customer information systems solutions. Enterprise Asset Management assesses providers offering solutions for asset lifecycle management, maintenance, field service management and remote monitoring. Smart Metering and Grid Modernization covers providers offering advanced grid and metering solutions for electricity, gas and water utilities. Technology, Transformation and Consulting evaluates providers helping power and utilities companies modernize IT infrastructure, improve efficiency and transform their business.
Iain Fisher, director at ISG, stated: "Power and utilities enterprises are modernizing physical and digital infrastructure in multiple ways while facing increased operational challenges. Partnerships with service providers are increasingly important as utilities update grids, integrate new energy resources and use AI and data platforms to make faster, better decisions."
Geographically focused reports from the study will cover the global power and utilities services and solutions market and examine products and services available in North America and Europe. ISG analysts Swadhin Pradhan and Harish B will serve as authors of the reports. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data capturing real-world enterprise feedback on specific provider services and solutions.
About ISG
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide.
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