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Information Services Group (ISG), a leading technology research and advisory firm, has initiated a comprehensive study to evaluate providers within the ServiceNow ecosystem. This research aims to identify the partners best equipped to help enterprises streamline workflows and deploy AI effectively. As ServiceNow emerges as a central control tower for AI agents, companies are increasingly seeking specialized partners for outcome-driven services and secure, scalable AI implementation.
ISG has launched a research study on ServiceNow ecosystem partners.
The study will evaluate consulting, implementation, and managed services.
It will assess providers enabling AI-powered workflow transformation.
The findings will be published in a series of global reports in April 2026.
The research will help enterprise buyers evaluate their vendor relationships.
ServiceNow's role as an AI agent control tower is a key focus area.
The study results will be published in a series of ISG Provider Lens® reports titled "ServiceNow Ecosystem Partners" in April 2026. These reports will provide a detailed analysis of companies offering consulting, implementation, and managed services, as well as those driving innovation on the ServiceNow Platform. Enterprise buyers will be able to use this information to assess their current vendors and identify new partners, while ISG advisors will use the data to provide recommendations to their clients. The research covers the global market with geographically focused reports on the U.S., Brazil, Europe, and Asia Pacific.
The research is timely given ServiceNow's rapid evolution into a cloud-native platform centered on agentic AI and automation. Recent platform releases are accelerating the enterprise transition toward autonomous, multi-agent systems. ServiceNow acts as an integration hub, connecting leading agent platforms and enabling data-driven decision-making through its Workflow Data Fabric and Knowledge Graph. Ecosystem partners are critical for delivering composable, outcome-based AI workflows. “Enterprises are expanding their use of AI agents, with ServiceNow emerging as a central AI agent control tower,” said Aman Munglani, principal analyst, ISG Provider Lens Research. “Companies seek providers that offer specialized outcome-driven services and enable secure and scalable AI deployment.”
This upcoming study will provide a crucial benchmark for the capabilities of ServiceNow partners, offering clarity to enterprises navigating the complex landscape of AI-powered workflow transformation and seeking to maximize their investment in the Now Platform.
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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