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ISG has launched a research study examining providers that enable end-to-end, AI-enabled automation to coordinate complex workflows across enterprise systems, delivering measurable value in production. Enterprises are no longer evaluating automation on its own — they are looking at how well it connects decisions to outcomes. This is driving demand for integrated, AI-based solutions that deliver consistent, demonstrable results in production.
Study results to be published in ISG Provider Lens reports for Intelligent Automation Services, scheduled for December 2026.
Surveys distributed to approximately 70 intelligent automation service providers.
Two quadrants: Industry Value Chain Automation and AI for IT Operations (AIOps).
Geographic coverage includes global market, U.S., and Europe.
Providers evaluated on pre-trained industry agents, reference architectures, and vertically aligned solutions.
Expanded customer experience data measures actual enterprise experience.
Organizations are deploying multi-agent AI-based systems that translate their business objectives into coordinated, end-to-end processes across complex ecosystems, increasingly relying on autonomous task handoffs and policy-driven controls. Automation investments are shifting from experimentation to evidence-based initiatives that deliver clear ROI in production. Enterprises are seeking providers that offer pre-trained industry agents, reference architectures and vertically aligned solutions to seamlessly connect upstream triggers with downstream actions in a governed and controlled manner.
The reports will cover providers offering industry value chain automation and AI for IT operations (AIOps). Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Working in collaboration with ISG's global advisors, the research team will produce two quadrants representing the typical intelligent automation services enterprises are buying:
Industry Value Chain Automation: evaluating providers that design, develop, deploy and scale proprietary, domain‑specific intelligent automation solutions. These providers focus on expanding automation from isolated tasks to integrated, end-to-end orchestrations.
AI for IT Operations (AIOps): assessing providers of proprietary AI-powered solutions, platforms and frameworks to help organizations understand and optimize operations. They are evaluated on their ability to design and deploy a custom-built solution to manage IT infrastructure and applications.
Geographically focused reports from the study will cover the global intelligent automation services market and examine products and services available in the U.S. and Europe. ISG analysts Ashwin Gaidhani and Sameen Mohammed Siddique (U.S.) and Manav Deep Sachdeva (Europe) will serve as authors of the reports. All 2026 ISG Provider Lens evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research.
About ISG
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.
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