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Information Services Group (ISG) has launched a new research study focused on specialist providers of advanced analytics and AI services tailored for the insurance industry. This initiative aims to assess how these providers are enabling insurers to leverage analytics and AI for enhanced profitability, operational efficiency, and greater trust.
ISG, a global AI-centered technology research and advisory firm, announced the launch of this targeted research to examine specialist providers delivering advanced analytics and AI solutions across the insurance value chain. These providers offer deep domain expertise, reusable intellectual property, and emerging technologies that are transforming key aspects of insurance operations.
Specialist analytics and AI services are reshaping product design, pricing accuracy, and demand forecasting through granular risk segmentation and dynamic models. They also support targeted distribution strategies and personalized customer experiences, helping insurers navigate increasingly complex risk profiles and heightened customer expectations.
In claims management and fraud analytics, next-generation AI models are enabling faster triage, more accurate severity prediction and proactive fraud detection. Specialist providers are helping insurers operationalize these capabilities, improving outcomes across traditional and digital channels.
“In claims management and fraud analytics, next-generation AI models are enabling faster triage, more accurate severity prediction and proactive fraud detection,” said Namratha Dharshan, chief business leader at ISG. “Specialist providers are helping insurers operationalize these capabilities, improving outcomes across traditional and digital channels.”
ISG has distributed surveys to around 20 specialist analytics and AI service providers. In collaboration with its global advisors, the research team will produce a single quadrant evaluation: Specialty Analytics and AI Services — Insurance. This assesses providers based on proven experience in actuarial modeling, underwriting automation, and claims and fraud detection, along with their ability to integrate analytics in complex carrier environments and deliver measurable business outcomes.
The global study will cover products and services available worldwide, with ISG analysts Manav Deep Sachdeva and Saravanan M S authoring the report. All 2026 ISG Provider Lens® evaluations incorporate expanded customer experience data drawn from ISG’s ongoing research into enterprise interactions with providers.
Enterprise buyers can leverage the forthcoming report to assess current vendor relationships, explore new partnerships, and identify suitable offerings, while ISG advisors will apply the insights to guide client recommendations.
About ISG
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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