Information Services Group (ISG) has announced the upcoming ISG AI Impact Summit New York, scheduled for October 28–29 at 320 Park Avenue, bringing together industry leaders and AI experts to explore the operating models, governance, and technology foundations needed to scale AI successfully.
The ISG AI Impact Summit New York will take place on October 28–29, 2026, at 320 Park Avenue in New York City.
Featured speakers and panelists represent major organizations including AstraZeneca, New York Life, Optum, Beebe Healthcare, HelloFresh, and Peloton.
Research from ISG indicates that while AI functions well in adoption and functionality, it frequently falls short on driving bottom-line revenue, profit, and business outcomes.
Fully autonomous work across enterprises is projected to nearly double by the end of 2027, rising from 6.8 percent to 13 percent.
Keynote sessions will be delivered by figures including Jason Mars (University of Michigan), Jorge Reis-Filho (AstraZeneca), Rumman Chowdhury (Humane Intelligence), and Tom Cochran (former White House advisor).
The event is sponsored by industry leaders such as Wipro, Stefanini Group, Kyndryl, NTT DATA, and Accenture.
Recent findings from ISG highlight that organizations are encountering friction when attempting to move artificial intelligence from isolated experimental pilots into daily, productive workflows. According to Shafqat Azim, partner at ISG and host of the summit, turning AI investment into sustainable business value requires rethinking accountability, economic models, and foundational architectures rather than merely relying on successful pilots.
The two-day program will tackle core structural hurdles, including why functioning AI systems often fail to produce expected return on investment, how FinOps must adapt to manage AI within broader technology estates, and how organizations should approach build-versus-buy decisions. Sessions will also explore how enterprise operating models must evolve as artificial intelligence increasingly acts as an operational layer.
As autonomous workflows expand, issues of governance and risk management take center stage. ISG research projects that fully autonomous work will nearly double by the end of 2027. This shift requires clear frameworks where humans manage context, exceptions, and strategic outcomes while intelligent systems handle execution.
Panel discussions such as "Who Governs the Agents? Accountability When AI Acts on Its Own"—featuring leaders from Beebe Healthcare and Kyndryl—will examine how enterprises can establish guardrails that encourage innovation without compromising security. Additional discussions will focus on production-ready data foundations, auditability, and explainability necessary for trustworthy autonomous decision-making.
About ISG
ISG is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data and research, in-depth knowledge and governance of provider ecosystems, and the expertise of its 1,500 professionals worldwide working together to help clients maximize the value of their technology investments.
