Interact, a leading provider of employee experience software, has announced its Autumn 2025 platform launch, introducing new agentic AI capabilities designed to transform employee listening and engagement at scale. The new features use AI to detect sentiment shifts, surface hidden recognition, and deliver actionable insights to managers, HR, and internal communications teams, helping to solve the "signal-to-noise" problem in the modern workplace.
Interact's Employee Experience Platform adds new agentic AI capabilities.
The Signal Agent analyzes workplace chatter to detect sentiment shifts and risks.
The Recognition Agent surfaces hidden praise and moments of achievement.
A new Microsoft Copilot Connector delivers intranet answers within the workflow.
Integrations with SAP SuccessFactors and ServiceNow reduce context-switching.
The goal is to help leaders act faster and make employees feel more connected.
The launch addresses two key workplace challenges: fragmented tools that drain productivity and valuable signals buried in everyday conversations. To reduce context-switching, Interact has introduced a Microsoft Copilot Connector that securely surfaces intranet content directly within Microsoft 365 Copilot. New out-of-the-box integrations with SAP SuccessFactors and ServiceNow also bring HR and IT self-service directly into the intranet, allowing employees to check PTO or submit tickets without leaving the platform.
The core of the update is the introduction of agentic AI that actively listens to workplace interactions. The Signal Agent is an always-on capability that analyzes posts and comments to detect sentiment shifts, trending topics, and potential compliance risks, sending detailed alerts to relevant teams. The Recognition Agent is designed to ensure praise never gets lost; it detects recognition signals across internal channels and routes them to managers with full context, helping to foster a stronger culture of appreciation, especially for frontline workers.
Simon Dance, CEO of Interact, explained the strategic vision, stating, “Success in the modern workplace is not about having more tools—it’s about having a smarter one. Our agentic AI is the bridge that turns raw data into human insight, eliminating the noise that slows employees down. We are fixing the 'signal-to-noise' problem in the enterprise.” Early access customers, such as Love’s Travel Stops, are already seeing the value, with Jessica Jensen, Senior Manager of Communications, noting the platform's ability to help spot "what truly matters" amid daily activity.
By deploying AI to analyze the pulse of the organization automatically, Interact is empowering leaders with a real-time understanding of their workforce. This moves employee listening beyond traditional surveys to a continuous, intelligent process that can drive faster action, strengthen company culture, and ultimately improve business results.
About Interact
Interact powers the world's best workplaces. Organizations like Levi's, Domino's, Teva Pharmaceuticals, and Subway trust Interact's AI-driven, comprehensive employee experience platform to connect, engage, and inform their most important asset: their employees.
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