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IntelePeer, a leading conversational AI platform provider, has introduced its SmartAnalytics solution to the Microsoft Azure Marketplace. This integration enables global Azure customers to leverage the scalability and reliability of the Azure cloud to deploy advanced analytics, driving smarter business decisions and optimizing customer interactions through real-time insights.
IntelePeer’s SmartAnalytics is now available on Microsoft Azure Marketplace.
Offers real-time data insights for AI and human agent interactions.
Features Interaction Explorer for advanced conversation analysis.
Performance Assessment Dashboard tracks key metrics like call containment.
Supports compliance monitoring for HIPAA, PCI DSS, and more.
Integrates with Snowflake for secure data sharing and collaboration.
IntelePeer’s SmartAnalytics is now accessible through the Microsoft Azure Marketplace, enabling businesses to integrate this conversational AI analytics solution within their existing Azure environments. “Being listed in the Microsoft Azure Marketplace makes it easier than ever for customers to access and deploy our SmartAnalytics solution within their existing Azure environments,” said Frank Fawzi, CEO of IntelePeer. “This listing brings our customers the benefits of faster time-to-value, simplified procurement, and the ability to scale with confidence on a trusted global platform.” The Azure Marketplace’s streamlined deployment ensures businesses can quickly adopt SmartAnalytics to enhance customer engagement and operational efficiency.
SmartAnalytics, available to IntelePeer SmartAgent and SmartOffice users, features an Interaction Explorer that records and transcribes conversations handled by AI or human agents. This tool allows users to filter and analyze interactions using metadata, searching transcripts for specific keywords to uncover trends and insights. The Performance Assessment Dashboard provides a comprehensive view of metrics like call containment rates, transfer rates, and interaction durations, enabling businesses to optimize conversational workflows and improve AI agent performance.
SmartAnalytics empowers organizations with near real-time monitoring of key performance indicators, supporting agile decision-making. Its self-service business intelligence functionality allows users to create customized dashboards tailored to specific needs. Additionally, the platform ensures quality assurance and compliance with standards like HIPAA and PCI DSS through automated assessments, including sentiment analysis and adherence to customer-defined rubrics. “We’re pleased to welcome IntelePeer’s SmartAnalytics solution to the Microsoft Azure Marketplace, which gives our partners great exposure to cloud customers around the globe,” said Jake Zborowski, General Manager, Microsoft Azure Platform at Microsoft Corp.
The platform supports seamless data integration with existing business intelligence systems, allowing users to export interaction details for cross-functional analysis. Integration with Snowflake Share and Snowflake Reader Account capabilities ensures secure and efficient data sharing across organizational boundaries, enhancing collaboration and scalability. This connectivity strengthens SmartAnalytics’ role as a vital tool for enterprises seeking to leverage AI-driven insights within a trusted cloud ecosystem.
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
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