IntelePeer, a leader in conversational AI, announced its business results for the first half of 2025, showcasing a 37% increase in enterprise contracted annual recurring revenue (cARR) and a 60% surge in AI-related cARR. The company’s AI-powered solutions are transforming customer engagement, particularly in healthcare, where it now serves over 1,500 clinics across North America.
IntelePeer’s enterprise cARR grew 37%, with AI cARR up 60% in 2025.
Serves 1,500+ healthcare clinics with AI-driven solutions.
Handled 165M interactions, with 80% managed by SmartAgent AI.
Launched SmartAgent for Dental Service Organizations (DSOs).
Partnered with SOAP Health, Henry Schein, and athenahealth.
Earned ISO/IEC 42001 and HITRUST certifications for AI security.
IntelePeer reported a 37% increase in enterprise cARR compared to 2024, with AI-related cARR soaring by 60%. The company handled approximately 165 million interactions, with 80% processed by its SmartAgent solution, demonstrating strong adoption of its conversational AI platform. “The first half of 2025 has been a defining period for IntelePeer, marked by record-breaking bookings and rapid adoption of our AI solutions,” commented IntelePeer Chief Executive Officer Frank Fawzi.
IntelePeer enhanced its voice AI engine, setting new benchmarks in fidelity, responsiveness, and conversational flow. The company also launched its agentic AI platform, introducing task-specific virtual agents that deliver human-like interactions. Additionally, IntelePeer unveiled SmartAgent for DSOs, a vertical SaaS solution designed to streamline dental practice management and automate patient communications, further solidifying its healthcare focus.
IntelePeer’s AI solutions are driving efficiency in healthcare, serving over 1,500 clinics. Strategic partnerships with SOAP Health, Henry Schein One, athenahealth, and Redox have accelerated AI implementation. Jefferson Dental & Orthodontics adopted IntelePeer’s platform across 70+ locations to enhance patient engagement, while Unio Health Partners leveraged SmartOffice and SmartEngage to reduce no-shows and manage call volumes, improving operational efficiency.
IntelePeer’s innovation earned it a spot in the 2025 DMG Consulting LLC and Opus Research reports for conversational AI excellence. The company achieved ISO/IEC 42001 and HITRUST certifications, alongside ISO 27001, PCI, and HIPAA compliance, ensuring responsible and secure AI management. It also received a CUSTOMER magazine Voice AI Technology Excellence Award and Business Intelligence Group awards for innovation and customer service.
IntelePeer’s record-breaking growth and strategic advancements in 2025 position it as a leader in AI-powered customer engagement. With a focus on healthcare and innovative AI solutions, the company is redefining personalized and efficient customer experiences.
IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer’s Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
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