Global AI-first cloud communications platform Infobip has released a white paper developed in partnership with global technology analyst firm Omdia, which analyzes the progression of Voice AI in modern communication. The white paper, "Future-Proofing Your Investment in Voice AI: A Strategic Guide for Enterprises," aims to inform enterprise leaders on best practices for deployment to uplevel customer experiences, as well as future-proofing their Voice AI investments.
Voice AI market expected to reach $36 billion by the end of 2026.
White paper addresses integration complexities, security and privacy concerns, and fragmentation across multiple vendors.
Covers multilingual support tools, human-like text-to-speech, speech-to-text, and direct speech-to-speech capabilities.
Developed in partnership with Omdia, a global technology analyst firm.
Infobip's technology reaches over seven billion mobile devices across 6 continents with 10,000+ connections.
Founded in 2006, led by CEO Silvio Kutić and CTO Izabel Jelenić.
"Voice AI is much more than voice bots that autonomously handle routine customer queries, ranging from multilingual support tools for reaching global audiences to more human-like text-to-speech, speech-to-text, and direct speech-to-speech capabilities," said Mijo Soldin, Vice President of Telecom Strategy and Partnerships at Infobip. "With AI now established as a business necessity, organizations need deeper market insight on how these solutions feed into their bottom line. That's why we chose to collaborate with Omdia on this research: to help leaders understand the growth of Voice AI adoption and its role in shaping customer relationships so they can develop modern CX strategies that amplify long-term loyalty."
Voice AI adoption has seen significant growth on a global scale, with the market expected to reach $36 billion by the end of 2026. As organizations continue to progress toward AI maturity, they are increasingly facing integration complexities, security and privacy concerns, and fragmentation across multiple vendors. The Voice AI white paper provides enterprise decision makers with insight on how to make the most of their Voice AI investments and an in-depth understanding of its business value in addressing diverse organizational needs.
"Our clients rely on us to help them navigate how emerging technologies are shaping their industries, so they can take the lead in their markets while adapting to the ever-changing digital landscape," said Brent Kelly, Principal Analyst at Omdia. "AI is clearly a game-changer for businesses today. Through our own research and our collaboration with Infobip, organizations are gaining the deep market insights needed to create AI-driven experiences that resonate with today's end users. These consumers are increasingly using AI tools in their daily lives, including how they engage with business partners."
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey, with AI as the driving force of innovation. Through a single, natively built platform, Infobip delivers omnichannel engagement, identity, user authentication and contact centre solutions that help businesses and partners overcome the complexity of consumer communications while driving growth and increasing customer loyalty. Infobip is focused on enabling and accelerating AI adoption as it continues its transformation into an AI-first company. Infobip's technology has the capacity to reach over seven billion mobile devices in 6 continents connected to 10k+ connections of which 800+ are direct operator connections. The company was established in 2006 and is led by its co-founders, CEO Silvio Kutić and CTO Izabel Jelenić.
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