Inbenta AI has appointed channel veteran Brandon Pineda as its new Head of Global Partnerships, signaling a major push to expand its global partner ecosystem ahead of the Q2 launch of its new enterprise AI platform, Encore. The strategic hire aims to scale the delivery of Inbenta's "production-ready" AI agents designed for customer experience (CX), addressing enterprise demand for deployable AI with governance and auditability.
Inbenta AI appoints Brandon Pineda as Head of Global Partnerships to drive channel expansion.
The move supports the upcoming Q2 launch of Encore, a new AI platform for customer experience.
Encore is positioned as an "assembly line" for AI agents that can be deployed in hours or days.
Pineda brings over 20 years of CX industry experience, with a track record of growing partner revenue by over 166%.
The platform emphasizes "programmed intelligence" for LLM control, safety, and audit trails.
Inbenta AI processes over 2 billion interactions annually across global enterprises.
The appointment is directly tied to the impending launch of Encore, Inbenta AI's flagship platform designed to move AI deployments from lengthy proof-of-concept cycles into immediate production. The company aims to build a world-class partner program that empowers resellers, integrators, and service providers to deliver this platform, which promises to deploy AI agents for CX in a matter of hours or days rather than months.
Inbenta AI positions its technology as a solution to the common enterprise struggle with AI "shelfware" and failed deployments. The Encore platform is built on a framework the company calls "programmed intelligence," which seeks to combine the dynamic capabilities of large language models (LLMs) with stringent governance, security controls, and audit trails—features critical for regulated industries and large-scale operations.
Brandon Pineda's extensive background in building high-growth channel programs within the CX technology space is central to this expansion strategy. His mandate is to architect and execute a partner program capable of capturing surging global demand, translating Inbenta AI's technical innovation into widespread commercial adoption through an ecosystem of trusted delivery partners.
This strategic hire underscores Inbenta AI's commitment to a channel-centric go-to-market model as it prepares to introduce a new category of enterprise AI focused on rapid deployment, conversational quality, and enterprise-grade compliance.
About Inbenta AI
Inbenta AI is a global innovator in AI-powered customer and employee experience solutions. Its new enterprise AI platform — Encore — launching in Q2, has been designed around a new standard of "programmed intelligence" that delivers the dynamic power of LLMs with the ironclad governance and precise control essential for the enterprise. With deployments in over 100 languages across global enterprises in financial services, e-commerce, government, insurance, technology, healthcare, and travel, Inbenta AI processes over 2 billion interactions each year.
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