Industrial sectors face a critical capacity crisis exacerbated by labor shortages and retiring expertise. IFS addresses this with the release of IFS Cloud 25R2, applying embedded, agentic AI directly to industrial workflows. The release introduces IFS Loops Digital Workers—autonomous software agents that think, decide, and act across systems—to multiply human capacity, eliminate invisible work, and deliver measurable ROI in mission-critical operations.
IFS Cloud 25R2 launches with new agentic AI capabilities and Digital Workers.
IFS Loops Digital Workers act as autonomous co-workers for complex industrial processes.
The release targets the acute industrial labor shortage and "invisible work" consuming 40-60% of staff time.
Five initial Digital Workers manage customer/supplier orders, inventory, materials, and operations analysis.
Applied AI is embedded across Field Service, Asset Management, ERP, and Aviation Maintenance modules.
A customer case cites a potential $3M annual ROI and 90,000 hours returned to technicians.
The core innovation of 25R2 is the IFS Loops Digital Worker, representing a next-generation automation paradigm. Unlike generic AI tools, these agents are embedded with deep industrial domain knowledge, enabling them to autonomously execute complex, cross-system workflows within governed parameters. They are designed to tackle the "invisible work"—repetitive tasks like order processing and maintenance scheduling—that consumes a majority of frontline staff capacity, thereby unlocking significant human potential for higher-value judgment and expertise.
As IFS customer Pedro Buhigas, CIO at Kodiak Gas Services, stated: "If half of our workforce engages with the [IFS Loops] agent once per day, that's three million dollars a year of ROI. More importantly, that's ninety thousand hours we can give back to field service technicians to do their job."
IFS Cloud 25R2 expands embedded, contextual AI across its entire suite. In Field Service Management, AI Copilots and automated work briefing generation boost technician productivity and first-time fix rates. Enterprise Asset Management gains AI tools for optimizing maintenance tasks and automating data entry. The ERP suite is enhanced with AI-powered MRP simulation and dynamic pricing, while Aviation Maintenance introduces an AI Smart Part Finder to accelerate aircraft return-to-service. This comprehensive approach ensures AI delivers targeted value at every operational touchpoint.
Christian Pedersen, Chief Innovation Officer at IFS, emphasized the specialized nature of this approach: "The strength of our solutions lie in their application – AI deeply embedded into the complex processes and workflows of industry to work autonomously, intelligently, and profitably. Generic, consumer-grade AI tools simply can't cut it in these environments... This is the next frontier in Industrial AI, and IFS is defining it."
The release is firmly outcome-oriented, with customer testimonials underscoring its impact. Kodiak Gas Services projects a $3 million annual ROI and 90,000 hours returned to field technicians through Digital Worker adoption. This focus on measurable efficiency gains and capacity multiplication demonstrates IFS's strategy of deploying Industrial AI not as a generic tool but as a deeply integrated operational partner.
Cathie Hall, Chief Product and Customer Officer at IFS, commented on the customer-centric design: "Our commitment to customers is to embed industrial-focused AI where it matters most - in the daily workflows of field technicians, maintenance planners, and operations teams. We're ensuring that what we build is immediately adopted and delivers measurable impact, all with AI at the core."
Another customer, Tony Alloway, VP North American Operations at BGIS, highlighted the broader business impact: "[With IFS] it wasn't just about the technology, it was about business processes, operating best practices, and business acumen. My team was totally energized... Through that transition and technology partnership, we drove 30% savings to the bottom line - proof of how simplifying complexity pays off."
IFS Cloud 25R2 marks a significant evolution from AI-assisted tools to AI as an autonomous operational workforce. By introducing Digital Workers that assume entire workflows, IFS is providing a scalable solution to the existential challenges facing industrial sectors. This shift from visibility to autonomous action redefines how enterprises can leverage technology to not only maintain but expand their operational capacity, ensuring resilience and growth amidst global labor and infrastructure pressures.
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