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ibex has appointed Michael Ringman as Chief Technology Officer, leveraging his 25+ years of technology leadership to advance its AI-driven customer experience (CX) solutions in the business process outsourcing (BPO) industry. This strategic hire strengthens ibex’s position as a leader in AI-centric technology, aligning with its robust financial performance and ongoing innovation efforts.
Announced on October 9, 2025, Michael Ringman’s appointment as CTO at ibex underscores the company’s focus on integrating advanced AI into its CX solutions. With over 25 years of experience, including 13 years at TELUS International where he unified regional IT into a shared services model, and nearly 12 years at TeleTech Holdings Inc. managing a $40 million budget and a team of 80+ professionals, Ringman is poised to drive ibex’s technology roadmap. His responsibilities include spearheading AI solution development, overseeing global infrastructure, and ensuring IT security, positioning ibex to differentiate itself in the competitive BPO landscape. “We are delighted to welcome Michael to ibex,” said CEO Bob Dechant. “Michael brings an enormous amount of knowledge in both [AI and CX] and will help accelerate our leadership position in the industry.”
Ringman’s hire follows ibex’s recent leadership changes, including Andreas Wilkens as CTO in September 2024, suggesting a rapid transition possibly due to strategic realignment or Wilkens’ departure. ibex’s emphasis on AI-powered CX aligns with its reported 18.2% revenue growth in Q4 2025 and a record fiscal year, with revenue projections of $590M–$610M for 2026. The company’s Wave iX suite, recognized as the 2024 Generative AI Product of the Year, underscores its innovation focus. Ringman’s expertise will likely enhance ibex’s ability to manage nearly 175 million customer interactions annually, generating over $2.2 billion in lifetime customer revenue across retail, e-commerce, healthcare, fintech, and logistics.
As Ringman noted, “The current landscape in this industry is shifting rapidly. You need to be nimble, take calculated risks, and most importantly, listen to your customers. ibex does this better than anyone.” His leadership is expected to further ibex’s edge in delivering scalable, AI-driven solutions for its global client base.
As shown in the finance card above, ibex’s stock (NASDAQ: IBEX) closed at $38.56 on October 10, 2025, reflecting a 2.91% increase from the previous day’s close of $37.47. The stock has seen significant growth, with a 1-year high of $42.99 and a low of $17.53, and a market cap of approximately $513.43 million. This performance aligns with ibex’s reported 9.8% full-year revenue growth for 2025, signaling strong market confidence in its strategic direction.
ibex’s appointment of Ringman reinforces its commitment to leveraging AI to redefine customer engagement, positioning the company for continued growth and innovation in the BPO industry.
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions. Operating ~30 global CX delivery centers with over 33,000 employees, ibex uses its AI-powered Wave iX suite to manage nearly 175 million customer interactions, driving over $2.2 billion in annual customer lifetime value for clients in retail, e-commerce, healthcare, fintech, utilities, and logistics.
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