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HubSpot, Inc. is deepening its artificial intelligence expertise at the highest level of its leadership. The company has announced the appointment of Clara Shih, the Head of the Business AI Group at Meta, to its Board of Directors, effective November 3, 2025. Shih brings a wealth of experience in AI, enterprise software, and Customer Relationship Management (CRM) from her roles at Meta, Salesforce, and as the founder of Hearsay Systems, positioning her to guide HubSpot's ongoing AI innovation for scaling businesses.
HubSpot appoints Clara Shih, Head of Meta's Business AI Group, to its Board.
Shih was previously CEO of Salesforce AI and CEO of Service Cloud.
She is the founder of Hearsay Systems, a SaaS company for financial services.
Her expertise spans building AI products and scaling enterprise software.
The appointment will guide HubSpot's AI strategy across its customer platform.
Shih has been recognized on the TIME100 AI list and by the World Economic Forum.
Clara Shih's career is marked by leadership at the intersection of AI and business growth. At Meta, she founded and leads the Business AI Group, responsible for developing and monetizing AI products for millions of businesses across its platforms. Prior to that, she spearheaded Salesforce's push into generative AI as the CEO of Salesforce AI and scaled Service Cloud into the company's largest product line. This unique background gives her a comprehensive understanding of both the technical infrastructure and the practical application of AI for customer-facing teams.
Shih's appointment is a strategic move as HubSpot continues to embed AI across its marketing, sales, and service hubs. Her experience in building AI products from the backend platform to customer-facing applications will be invaluable as HubSpot innovates to help small and medium businesses scale more effectively. Her perspective on responsible AI and her prior experience on the Starbucks board further contribute to a well-rounded governance viewpoint that aligns with HubSpot's customer-first philosophy.
The addition of Clara Shih to HubSpot's Board of Directors signals a strong commitment to leading the AI transformation in the CRM and customer platform space. Her proven track record of scaling AI-driven business products will provide critical insight as HubSpot navigates the future, ensuring that its AI strategy is both innovative and deeply integrated into the real-world needs of growing companies.
HubSpot is the customer platform that helps businesses connect and grow better. HubSpot delivers seamless connection for customer-facing teams with a unified platform that includes AI-powered engagement hubs, a Smart CRM, and a connected ecosystem with over 2,000 App Marketplace integrations, a community network, and educational content.
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